Exactly. For folks working at smaller companies, think of it as "if you'd Slack someone to ask them to do something, that's a ticket" just purely because Slack doesn't scale to dozens of people needing to figure out which person even needs to get messaged in a given minute of the day.
replyIt's that, and you also want audit trail. But there's also processes for the sake of processes at Enterprise so a good % of these tickets aren't really needed but you need to file them to follow the process.
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