At one point we had 2 2pts in our group and the other manager’s performance for that year was based on operational excellence (is that no longer a thing)? We hadn’t grind ticket root causes for months, but on call went from being woken up multiple times a night to possibly never getting paged the whole week.

Unfortunately, that typically meant when you were paged, the problem was probably significant, hard, or it was another team and you were just being triaged in because you were affected or might be able to help root cause.