Well we have seen some return/repair policies be abused and then degraded but I’m not sure this is the best example because typically it’s going to be a physical purchase, shipping costs, things like that whereas the airline example is a purely digital transaction in terms of where the AI comes in to play.

Overall though I think the “abuse” is a good thing as it eliminates pricing arbitrage that the airline is doing and forces them to change their business model and compete somewhere else or in a different manner. We shouldn’t enshrine business models without an extremely good reason.