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a big move into end-user software would mean that they have to compete heavily with their own largest customers. The economics of offering SaaS are also under meaningful pressure and don't warrant anywhere near the valuation that is being suggested
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The biggest moat with applications like MS Office is compatibility. Sharing a slide deck or spreadsheet with others is a simple decision, you know they have it or have software that can read/write it.

I don't get the need to have Anthropic build their custom versions of MS Office apps, I can tell Claude to generate a word doc from a wiki page and it does a pretty damn good job. Anthropic's statistical median level of software that they had Claude create isn't going to replace Office apps to the point where companies cancel/stop renewing their MS Office subscriptions/licenses.

The other element is trust. Do end users trust their data in Anthropic's systems? A lot of people get creeped out when they search for content from one device in their household and then nearly instantaneously they start seeing ads from other devices on the same topic. How creepy will AI get if it starts consuming all your docs, spreadsheets, personal finance info, emails, etc.?

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End-user software is going to be under a lot of pressure. If you're Microsoft, Apple, or Google: you can easily copy products or integrate ideas into their platform. I see companies like Adobe, Salesforce, and Oracle having to downsize significantly to stay profitable. Having said that, my in-laws still pay for an AOL email so I don't think their cashflow is going to zero soon.
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Adobe seems to be in a tough spot, because so much of the lock-in is client side, I think Salesforce is fairly well protected, it's just so impossibly difficult to remove once a company has fully adopted it. Similar to the staying power of the ERPs of Oracle and SAP.
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It's the same really. There have always been alternatives that can work with Adobe's various file formats. Even more aren't going to change much, at least for their enterprise key customers. This is not only the case for Adobe, but many others as well, e.g. MS office is still a thing these days, and so are things like 3Ds Max or Maya, albeit having many compatible cheaper or even free alternatives. It's not so much about features, pricing or even stability. It's about customer support. Do I want to ask an LLM and test my luck or write a GitHub issue and cross my fingers that someone will read it within the next weeks? No, I will pick up my phone or write a mail and get a response within hours if not minutes.
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I ask my llm to write custom software and love the freedom to customize it to my needs. Today I do a presentation on Ubuntu with a new "Presenter" app that works offline, runs 100% in CUDA on GPU and streams videos, starts in 2 seconds, lets me demo robotics in 3D and Opus 5.5 wrote it yesterday. This may sound very unusual, but I think it will be common in the future: moats disappear one by one.
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The risk for Adobe isn’t that we replace their software with some AI generated alternative. It’s that we bypass that class of software altogether and have an AI do the work.
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> If you're Microsoft, Apple, or Google: you can easily copy products or integrate ideas into their platform

This argument doesn't hold water. Google tried like no one else to have a chat app and it failed miserably more than a handful of times. Same for social networks.

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now imagine that said customer/competitors have been uploading/generating their source code, problem reports, marketing collateral, and other IP _to the LLM company_ for the last few years.
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Yes, they know that. That’s why Claude is becoming a platform like Google Workspace.

They need to leverage Claude Code in the software industry to position themselves as the go-to platform for businesses.

Meanwhile, Google and Microsoft, which already dominate that area, seem to be dormant.

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True. We will end up getting more Google alternatives. Nothing beyond that for now at least.
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Easily in the context of the corporate world is to pay for something, that something gets installed and then just works, and if it doesn’t work there’s always someone you can call 24/7 to come and fix it. I don’t see how this is possible with open models.
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the answer is to use a gateway that all the prompts go through. There are many proprietary and open source solutions for this. You get the benefit of making it trivial to switch between proprietary providers in case you are unhappy with the performance or squeezed on price. The AI Gateways put cap on LLM providers' margin upside.

Additionally, the gateway allows for caching, additional security checks, centralized monitoring. I think most corporations have a multi-provider setup anyway.

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What do you mean? We use Bedrock at our company and I can switch to literally any model, including the open ones, by just typing /model and picking it, even including inside Claude Code. It's ridiculously easy to switch, and imho GLM 5.3 is good enough for 99% of my daily tasks already.
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You pay a service provider, who manages the open models… there is absolutely nothing special about it. The hardware can be something you own. Or you rent. Or you just pay the service provider to access the open model apis. Lots of options here, it’s not different from pretty much any other software service in the corporate world
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Isn't that exactly how Linux companies are making money?
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Good luck in calling Anthropic support...
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This is the same argument we have heard many times with SaaS that would presumably get replaced by open source equivalents. In practice it does not happen because there is a lot of value in having someone else deal with a problem.
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That "someone else" is just shifting from a single open source maintainer to an LLM.
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It feels like people are still trying to bet on the horse that will achieve gAI.
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I'm fascinated by exactly how an investment in the company that first reaches AGI (or whatever we decide to call it) might pay off... It feels like the stocks would absolutely be worth owning in the immediate term because they'd be hot property at the point where people realise it's happening.

The thing that I'm less clear on is, if and when they achieve some kind of recursive improvement exponential growth thingy, isn't that going to heavily disrupt the entire economy / stock market? In that environment, would Anthropic's stocks really be a good bet, given they have to operate within the economy?

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> The thing that I'm less clear on is, if and when they achieve some kind of recursive improvement exponential growth thingy, isn't that going to heavily disrupt the entire economy / stock market? In that environment, would Anthropic's stocks really be a good bet, given they have to operate within the economy?

That's a long-term problem to be dealt with later, greed dictates to pursue the former as long as the music is playing and everyone is dancing. Similar to 2007-2008 when it was clear that things were breaking but the incentives were to play the game for as long as possible before it imploded.

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It's clearer to me why this works for generic investors than for the AI companies themselves - unless their plan is just for key employees to cash out and live on a private moon just before Consequences arrive.
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>> that first reaches AGI (or whatever we decide to call it) might pay off

It is a myth. They are chasing science fiction. They either dream of an omniscient overseer who will take control of society and nominate its shareholders-parents into the governing elite, or they envision a chatbot that will solve every problem, again turning shareholders into the power brokers. They forget that nobody will ever be allowed to "win capitalism" and take over the planet. Companies have are torn down for far far less. Every AI model is data, ones and zeros. It therefore can be copied/shared/leaked. Intellectual Property law is not a ladder for assent to lordship. It can and will be rewritten or outright ignored rather than allow capitalism to collapse.

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> It feels like people are still trying to bet on the horse that will achieve gAI.

I think that at this point gAI is just a marketing blurb, and the actual race is to dominate current practical applications involving basic RAG and ReAct loops. This can go from anything between software development, business intelligence, and market research. A company whose top brass can use a team of agents to do what nowadays they assign to mid- and top-level management is an executive with tighter control over the whole business process. For this you don't need gAI.

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Not only can you switch easily, they all seem to do the same thing, fail in the same ways, make the same bad linguistic choices, write the same code... I think at the end of the day, LLMs are a commodity. They're like a grease, or oil. They're trying all the tricks with branding cute names, version numbers, benchmarks, thinking levels, but it all just seems the same stuff to me: I put in tokens, I get more tokens back, and if I didn't know ahead I wouldn't be able to distinguish if they'd come from Anthropic or OpenAI or wherever. Maybe some people can but I can't.
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