Apple has anti-spam app policies that basically limit innovation and competition in certain product categories. An extreme example would be Apple not allowing any more "sleep music apps" b/c there is enough in the store.
An investor actually approached me about buying a couple mobile apps I made b/c they are "aged" and don't need to go through the rigorous first-review approval process
A lot, they _can_ do almost whatever they want with their own AppStore and own business model. Including making good on the anti-trust lawsuit they've got for a decade around the world and let go of their monopoly.
We shouldn't make it sound like they _have to be_ the bad guys. Even from a business standpoint they're slowly losing the grip on their market and getting back some goodwill wouldn't be a bad thing.
They can absolutely afford to hire more.
They look at margins and they want to optimize them, not use better margins as a reason to pursue smaller margins. Small time indie developers and businesses that earn them less than millions a month in fees are not worth their time. They’re solving this by automating more telemetry, not by hiring more junior and senior reviewers. They don’t want to take a loss on small devs.
Only way they change course is via regulations.
You're not sure what they can do?
1) hire more people 2) let people buy apps from wherever they want.
Only way to get what we want from Apple is regulation.
Hire more reviewers. Apple is making a shitload of money from App Store sales (and of course by scamming its users in many creative ways). They'd better spend it on making developers happier, not on thickening the walls of their garden.
I'm not sure how platforms will handle this honestly. Of course they want to curate a bit and avoid blatant malware/spam, though.