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It's back down again, new incident: https://status.claude.com/incidents/34wq7gxnxvvm
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I still wonder if LLMs were used to "resolve" the first incident...
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What's there to wonder? The premiere AI company is bound to dogfood their product to help with the main problem space their product is meant to tackle.
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There's not many LLM provider features that operate across multiple accounts.

This allows their architecture to be simpler, and scale more easily.

GitHub meanwhile is highly relational, across repos and users, and provides real time updates over all this. Outlook is similar.

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It's not resolved. For example, connectors do not work, e.g. Google Docs, etc.
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I look forward to the PR video “How we used a swarm of agents to fix an outage issue”, right after “How we used a swarm of agents to identify thousands of potential drugs for Alzheimer’s”.
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Judging by recent AI exploits and sandbox escapes: “how we used a swarm of agents to fix someone else’s outage”.
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