> I don't think screens are responsible for that. Maintaining physical exhibits that can survive constant physical contact with kids is hard.

That reminds me of something I’d love to learn a bit more about: the Strong Museum of Play. It appears the Wegmans’ supermarket exhibit where kids are able to work with real point-of-sale equipment has actually gotten equipment refreshes over the years itself, and I was really amused to see how far they went to have a “fully working” setup in the exhibits for kids to play with.

https://www.museumofplay.org/exhibit/wegmans-super-kids-mark...

The checkout counters are actual IBM/Toshiba SurePOS lanes, with actual current Datalogic scanner scales, and they’ve got a OS4690/TCxSky install and SurePOS ACE running on every single lane. (Or, at least, one of those registers has to be a controller+terminal, the other 5 lanes have to bootstrap off at least one lane, so they’re all networked, too!) They’ve also maintained enough of the store configuration so receipts look just like a store receipt and all (of course, with the Strong Museum as the “store”). And yes, you’re told to only push certain buttons and only scan stuff that’s inside the environment… ;)

Over the years they’ve swapped out the lanes from the old white to the modern Slate Grey, upgraded the scanner-scales, but the UX is still the same as it always was.

I was a tour guide at the National Air and Space Museum for a dozen years. I still remember seeing the exhibit plans the curators had, which called for a then 90-year old airplane (a Curtiss JN-4) to be mounted such that people could look down over it from the balcony. All of us docents who saw that immediately said "what about the kids who will drop pennies onto that precious canvas and wood thing to break it?"

Six months after the exhibit opening the Jenny was removed from that location, never to be returned to that exhibit. Because sometimes museum guests aren't just pushing things too hard, they are actively taking steps to destroy things, just to see if they can get away with it.

It's not just museum exhibits and kids, it's everything. I have some maintenance roles in my background and the rate at which things like paper towel dispensers get worn down and completely destroyed when interacted with by hundreds or thousands of people a day is eye opening.

My father worked on a Natural Gas exhibit at the Museum of Science and Industry in Los Angeles as an emergency substitute when a contractor flaked. There was an oven that had a handle, when you opened it the narration said "don't open the oven during cooking" to save energy. Kids hung off this and immediately broke it, they replaced it with steel and it was broken the next day, then ended up having to put a Triangular metal piece that couldn't be hung off of because children are wild animals. This museum prior to the rebuild into the California Science Center (which I love but is just different) and the Exploratorium were amazing experiences for this as a kid. I miss the big kinetic scuplture of rolling wood balls through the electricity exhibit, the plotter that would draw out your bicycle design, the next door room full of electronic interactives of the kind that he's complaining about but early 90s style. The weird chrome McDonalds left over from the 84 Olympics. The giant ceiling mounted helmet VR exhibit (crt, no doubt) I wish I could find better photos, there's so few.

Yup. Tim Hunkin went for a last look around his Secret Life of the Home exhibition¹ at the London Science Museum and quite a few things were out of order; this may be because the exhibit was imminently closing, but my impression is that that's just the deal with mechanical exhibits - they break more often than the digital ones. Very likely it's one reason the screens are at the forefront.

¹ https://youtu.be/cqpvl-YGFD4

Yes, but this is the core of what they're offering. As the son of a science museum director, I've seen exactly what it takes to keep hands on science exhibits going. I agree with the article here, although I think it's appropriate to have some screens if required for an exhibit (e.g. a thermal imaging system)

Great observation.

And it might even bigger than that: the wonder of the digital world may be retrospectively giving us unfair expectations of meatspace uptime.

"I didn't bring my niece to a museum to look at a screen..."

I took my niece around the Natural History Museum in London recently, taking in the new 'Darwin' extension first. It was a liminal space of sorts with lots of broken screens. The tech had not been updated in a decade or more so you had Adobe Flash Player running, complete with the crash pop-up messages to let you know what version of Flash they were updated to.

The idea generally was to have a large touch table with a projector in the ceiling showing an image that could be interacted with. My 8 year old crash test dummy still enjoyed the screens, which was no surprise given that she is addicted to her tablet.

The touch table (however it worked) was not quite registered to the image projected on it. Some exhibits (screens) had a 'tell a friend' feature where you could enter an email address. However, all of the 'keys' were off, so you press 'Q' and you get 'W', or 'N' and you get 'M'. I persisted and entered my sister's email address.

Did she get the email?

What do you think!!!

Some of the screens had the toughest armour I have ever seen. ATMs are soft targets by comparison. I had never seen whole keyboards made of stainless steel before and found the level of vandal-proofing to be absurd.

Admittedly the throughput of the museum is absurd, in the UK every person gets to go there at least five times, once with mum and dad, another time with one set of grandparents, then with the school, then, as they have their own kids, they have to go again, then it is rinse/repeat when they are a grandparent.

The reason for going is dinosaurs. But they got rid of 'dippy' from the entrance hall.

Before you get to the entrance hall there is the begging chicane. This is a ridiculous entrance route back and fore between a dozen different begging bowls to support them financially. If you choose not to pay up, then you can then spend the next six hours not speaking or interacting with any humans apart from the ones you arrived with, except for maybe at the giftshop.

There were no annexes with staff doing talks, nobody apart from the beggars to greet you, but plenty of screens.

The brief for the new wing was to have scientists doing classification of specimens in such a way that they were on show, a 'working museum'. But nobody wanted to work in goldfish bowl conditions under the gaze of hordes of kids.

I don't want to dismiss the place in its entirety, the gardens outside were lovely even though they have a motorway-sized road next to you with considerable noise pollution. That's right, the place we send all our kids to for the big memorable day is made toxic with the filth of car dependency. The air is utterly disgusting there just because of car dependency. The whole area is full of museums and the whole lot needs to just be pedestrianised, but no, it is clogged up with those cheesy 'status symbol' cars people buy in London.

So there is this wall of cars outside and this wall of screens inside. Then the daylight robbery in the gift shop.

We didn't do the full tour, got to save some for the parents and school trip. But we did go to the earthquake room. It is modelled on a Japanese shop and shakes every few minutes. Shakes is being kind. A garden swing or any wheeled vehicle does a better simulation, clearly the hydraulics have lost some of their zest.

The 'climate change' room was also a little off. Maybe this is a leftover from when they had the likes of BP sponsor the place.

I was not going to let anything spoil my perfect day out with my niece, so I wasn't miserable about the place when I was there. However, on reflection, the dilapidation was a glimpse of the future, a future where museums have screens to interact with but no staff to interact with.