In the 2010s I always got an AWS support team to help.
Now I get handed off to an external partner of AWS certified contractors.
They are often terrible. They have no backend systems access and just run through the AWS equivalent of "reboot it", "defrag your disk". Basically trying to find an issue in my pipeline. Which they never do because it's the same TF scripts used for years.
Only once we waste time going through the motions do I get passed up to someone who can actually correct the backend issue in the AWS stack itself.
Tbf though I rarely ever have to contact AWS support at this point. The few times I have in the last 2-3 was due to issues after they rolled out an update or with a newer service we wanted to use.
Never have issues with stable services like S3, ECS, EKS, or RDS.
To be fair I would bet money that the overwhelmingly vast majority of support tickets are exactly those kind of issues, and ones that refer to actual bugs on their end are, comparatively, extremely rare, and should have to be escalated through normal procedures to weed out common problems.
Azure has its flaws but Microsoft puts a lot of people and effort behind it . We are not that large but there are so many instances where Microsoft reps will come in call with our customers or their people working with common customers will help out etc.
AWS has a done a decent job of taking enterprise business seriously last 10 years. you can get human support but generally they will charge you , I.e if better support you want you have to pay for premium support plans .
They are constrained unlike MS they don’t have non-cloud large enterprise business relationships for decades M365 or AD etc that helps with building the enterprise DNA.
In all three clouds it works best if you don’t buy directly, buy through a partner reseller , who both have the relationships to the CSP and have the people to work with you .
MS is the same network were even their lead engineers answer "well, uhh create a new account and hope you're not banned", when it comes to fixing a illegitimate ban issue.
None of the biggies are good. None of them.
You're better off building your own data enter. Can't believe I'm saying that, but I am. And it doesnt have to be acres and MW and water cooled. It can be a 42U rack.
Hell, I'm a homeowner and have 27U rack with 10U full, battery backup, solar, fiber and a backup internet connection, and stuff.
A small business could easy do this and own the hardware and software to their enterprise. In fact, they probably should. Helps prevent rug pulls!
Compute? You can run stuff like Proxmox in commercial mode and get tons of features for really reasonable price.
Ram is now the big nasty, but I'm thinking with the 500 billion USD dropped on this circlejerk economy, ram will come back down.
You can also get a few graphics cards for AI stuff, but I'd constrain it to actual dedicated reasons, rather than some "AI everywhere".
Backups can be tricky. Run tape, but also run encrypted S3 backups remote, for 'holyshiteverythingsgone' reasons.
I used to be syseng for a small dev company. They had 3 racks by a local MSP, and was grossly mismanaged. Could have did everything in 1.5 racks. I have pictures, and you'd be aghast.
>easy
Hell no
Regardless, dropping all quotas to 0 effectively killed our GCP account.
Github and (parts of) AWS will give you a small discount at 0.1% downtime, a bigger discount at 1% downtime, and AWS will refund the whole month for 5% downtime. But beyond that they don't care. If a particular customer gets no service at all then their entire $0 gets refunded and that's it.
Why would they intentionally lose money on your private commercial activity without even that?
[1] https://www.agwa.name/blog/post/accessing_your_customers_goo...
Sure, I'm interested too.
> In my experience the GCP service quotas are pretty sensible and if you’re running up against them you’re either dealing with unusual levels of traffic or (more often) you’re just using that service incorrectly.
Well 0 is not sensible, and who cares if it's weird if they got detailed approval and they're paying for it.
I see a bunch of threads on reddit about startups accidentally going way over budget and then asking for credits back.
This doesn't at all mean the startups have bad intent, but things happen and Google doesn't want to deal with a huge collection issue.
If someone rolled up to your gas station and wanted to pump 10,000 gallons of gas but only pay you next month - would you allow it?
https://docs.cloud.google.com/apis/docs/capping-api-usage
Or you can do it programmatically.
https://docs.cloud.google.com/billing/docs/how-to/disable-bi...
It boggles my mind anyone would base their business on their good will. By now it should be obvious that companies with a huge number of customers don't care about individual cases that much for obvious reasons. That's why they cut on customer support. You get much better support with smaller companies where you (as an individual or business) are much more important to them.
Add up the amount you lost moving to another platform, value your time appropriately, and submit your claim.
A judge will decide if it’s fair, and you can be awarded ~10k in most places.
If they don’t pay for some reason you can put a lien on their property.
It can’t hurt.