Their email responses were broadly all like this -- fully drafted by GPT. The only thing i liked about that whole exchange was that GPT was readily willing to concede that all the details and observations I included point to a service degradation and failure on Microsoft side. A purely human mind would not have so readily conceded the point without some hedging or dilly-dallying or keeping some options open to avoid accepting blame.
Reminds me of an interaction I was forced to have with a chatbot over the phone for “customer service”. It kept apologizing, saying “I’m sorry to hear that.” in response to my issues.
The thing is, it wasn’t sorry to hear that. AI is incapable of feeling “sorry” about anything. It’s anthropomorphisizing itself and aping politeness. I might as well have a “Sorry” button on my desk that I smash every time a corporation worth $TRILL wrongs me. Insert South Park “We’re sorry” meme.
Are you sure “readily willing to concede” is worth absolutely anything as a user or consumer?
The company can't have it both ways. Either they have to admit the ai "support" is bollocks, or they are culpable. Either way they are in the wrong.
We need a law that forces management to be regularly exposed to their own customer service.
No, it is not better. I have spent $AGE years of my life developing the ability to determine whether someone is authentically providing me sympathy, and when they are, I actually appreciate it. When they aren’t, I realize that that person is probably being mistreated by some corporate monstrosity or they’re having a shit day, and I provide them benefit of the doubt.
> At least the computer isn’t being forced to lie to me.
Isn’t it though?
> We need a law that forces management to be regularly exposed to their own customer service.
Yeah we need something. I joke about with my friends creating an AI concierge service that deals with these chatbots and alerts you when a human is finally somehow involved in the chain of communication. What a beautiful world where we’ll be burning absurd amounts of carbon in some sort of antisocial AI arms race to try to maximize shareholder profit.
The exceptions are generally when people are scared, and sadly some people are scared all the time.
I haven’t had the pleasure of one of these phone systems yet. I think I’d still be more irritated by a human fake apology because the company is abusing two people for that.
At any rate, I didn’t mean for it to be some sort of contest, more of a lament that modern customer service is a garbage fire in many ways and I dream of forcing the sociopaths who design these systems to suffer their own handiwork.
As someone who takes pride in being thorough and detail oriented, I cannot stand when people provide the bare minimum of effort in response. Earlier this week I created a bug report for an internal software project on another team. It was a bizarre behavior, so out of curiosity and a desire to be truly helpful, I spent a couple hours whittling the issue down to a small, reproducible test case. I even had someone on my team run through the reproduction steps to confirm it was reproducible on at least one other environment.
The next day, the PM of the other team responded with a _screenshot of an AI conversation_ saying the issue was on my end for misusing a standard CLI tool. I was offended on so many levels. For one, I wasn’t using the CLI tool in the way it describes, and even if I was it wouldn’t affect the bug. But the bigger problem is that this person thinks a screenshot of an AI conversation is an acceptable response. Is this what talking to semi technical roles is going to be like from now on? I get to argue with an LLM by proxy of another human? Fuck that.
Sites like lmgtfy existed long before AI because people will always take short cuts.
You are still on time, to coach a model to create a reply saying the are completely wrong, and send back a print screen of that reply :-)) Bonus points for having the model include disparaging comments...
This is a peer-review.
> "Peer review"
no unless your "peers" are bots who regurgitate LLM slop.
Let me slop an affirmative comment on this HIGH TRAFFIC issue so I get ENGAGEMENT on it and EYEBALLS on my vibed GitHub PROFILE and get STARS on my repos.
That repo alone has 1.1k open pull requests, madness.
The UI can't even be bothered to show the number of open issues, 5K+ :)
Then they "fix it" by making issues auto-close after 1 week of inactivity, meanwhile PRs submitted 10 years ago remains open.
It's definitely a mess, but based on the massive decline in signal vs noise of public comments and issues on open source recently, that's not a bad heuristic for filtering quality.
It was a mess before, and it will only get worse, but at least I can get some work done 4 times a day.