> That is because Facebook have already gone out of scale and no reasonable human can handle those appeals anymore.
replyYou've been brainwashed. How can you seriously make this statement?
Meta has $200 _billion_ revenue.
Amazon employs _1.56 million_ people worldwide.
Meta could absolutely hire a million support workers and handle the appeals. They don't, but they could. Smaller social networks would be ideal, but not the only option. You can legislate a requirement of human support availability for gatekeeper platforms.
I wholeheartedly agree companies are doing so bad on customer support nowadays, but I'd argue that there will slways be more fake users than any size of human customer support can take, especially in the age of AI.
replyI honestly believe it's a battle no one can win.
This all goes away if you require social media companies to charge users for access. The addiction to free stuff is what’s really killing the internet.
replyFake phone support users? Of course not. Maybe in a few years.
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