Fleet response: Lending a helpful hand to Waymo’s autonomously driven vehicles

Much like phone-a-friend, when the Waymo vehicle encounters a particular situation on the road, the autonomous driver can reach out to a human fleet response agent for additional information to contextualize its environment. The Waymo Driver does not rely solely on the inputs it receives from the fleet response agent and it is in control of the vehicle at all times. As the Waymo Driver waits for input from fleet response, and even after receiving it, the Waymo Driver continues using available information to inform its decisions. This is important because, given the dynamic conditions on the road, the environment around the car can change, which either remedies the situation or influences how the Waymo Driver should proceed. In fact, the vast majority of such situations are resolved, without assistance, by the Waymo Driver.

https://waymo.com/blog/2024/05/fleet-response/

In other words, much like Waymo tries to put a nice spin on it, their cars are not fully autonomous and despite the wording of the article above, they are not "operating a fully autonomous service". Nor can the Waymo Driver "confidently navigate the "long tail" of one-in-a-million events" it "regularly encounter[s] when driving millions of miles a week".

They have remote safety drivers. Not fully autonomous. "Fully autonomous" is their aspiration marketing, but not their current reality.