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As Charlie Munger used to say “show me the incentives and I’ll show you the outcome”.

What are the incentives for these developers? Most businesses want trees on trucks. That’s the only box they care to check. There is no box for doing it with a sharp axe. You might care, and take the time to sharpen all the axes. Everyone will love it, you might get a pat on the back and a round of applause, but you didn’t check any boxes for the business. Everyone will proceed to go through all the axes until they are dull, and keeping chopping anyway.

I see 2 year old projects that are considered legacy systems. They have an insurmountable amount of technical debt. No one can touch anything without breaking half a dozen others. Everyone who worked on it gets reasonable rewarded for shipping a product, and they just move on. The business got its initial boxes checked and everyone who was looking for a promotion got it. What other incentives are there?

by IshKebab4 hours ago|

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It's not about incentives; it's just bad management. As you said, the business just wants trees on trucks, so good management would realise that you need to spend some time sharpening axes to get trees on trucks quickly. It just seems to be something that a lot of software managers don't get.

I don't think every company is like this though. E.g. Google and Amazon obviously have spent a mountain of time sharpening their own axes. Amazon even made an axe so sharp they could sell it to half the world.

by argee1 hours ago|

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Early on in Amazon’s history (long before same day shipping), they added a feature that would tell you, on a product page, whether you had recently bought that same product. The metrics spoke loud and clear: it caused purchase count to go down. Human common sense about the customer’s experience overruled the data and they have some variation of that feature to this day. That’s the “customer obsession,” but unfortunately most businesses only copy the “data driven”.

by AnimalMuppet7 minutes ago|

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There is some amount of time to spend on sharpening that, if you spend either more or less time sharpening, net amount of trees on trucks goes down. Smart businesses look for that amount. Really smart businesses know what the amount is, and make sure that they spend very close to that amount of time sharpening.