That said, my surface is pretty old so maybe some of these design flaws have been fixed.
But from my experience, the build quality of the MacBook is in a different league than the surface.
If finishes and gaps are tight, all around bodies and across examples, the build quality is GOOD. If every units looked slightly different and some were outright broken straight out of the box, then the build quality is BAD. Even if they were worthy of included in the MoMA collection.
Both Microsoft and Apple(or their paid Chinese outsources) are top notch. Every units looks the same and flats on the bodies are really flat. Industrial design and usability, like sharp corners and fugly aesthetics, are different issues entirely.
Maybe "Overall Quality" or "Device Quality" would work better. The point is that my MBP has held up MUCH better over time than my Surface, which is barely able to charge at this point.
Microsoft hardware was in the premium tier for sure (and continues to be: relative to others), but these days nearly all the OEMs have pretty bad warts across the line-up, even the surface books, even the new ARM ones (which are quite good).
For work I have a Thinkpad T14S (ARM also) and it is a better quality notebook than the Surface book others in my organisation have (those feel like a 95%-ish imitation of Macbooks, the only variations being strict downgrades in their respective areas).
So I'd push back on the idea that nobody is making good Windows computers, but it seems to be fewer and fewer, and the big brands like Dell Latitude and HP Elitebook are also dropping the ball for a long time now.
You have to step up to their enterprise line (and pay enterprise prices) to get something decent.
Doing what? I've used one of those laptops for years, and it still looks and acts fine, hardware-wise. Windows though...
It didn't happen to me, but of the 4 people in direct team that had them, 2 had battery issues where the battery expanded making the laptop unusable. *Edit: This was covered under warranty, thankfully
This is from approximately 2 years of daily use for work. I no longer use my surface.
I typically care for my laptops very diligently. I still use my MBP from 2012 and it works like a champ. I don't have a windows laptop anymore, but my main desktop is windows. I'm not a Mac fanboy.
I can run Windows on a USB stick form-factor if I want to. Or dozens of tablet sizes from various vendors. And every kind of laptop imaginable, with all kinds of features. And everything else up to massive rack-mount server hardware. But sure, if a Macbook is all you need, then go for it.