Not all.
Just like with a lot of things. Sure you could do a thing better, faster, more efficiently on a PC, but some people just don't care when 80% is good enough.
I log in to transfer money, to take a photo of a check to deposit it, to check my balance.
All of that is fine on a phone screen. Actually, it's a lot easier to take the check photo.
And a banking app is a whole lot more secure than a browser tab running extensions that might get hijacked, on a desktop OS whose architecture allows this like widespread disk access, keyloggers, etc.
BTW newer mobile phones offer "desktop mode" (the Samsung Dex, and what came to AOSP), so you can attach them to a TV.
It’s free, it’s transparent, you can read the profile… And it takes two minutes.
It doesn't matter what used to be, we're discussing what is now. We now have mobile devices that are much cheaper for people to obtain than a computer. For most, that device is more powerful than a computer they could afford. Arguing the fact that a vast number of people's only compute device is their mobile is just arguing with a fence post. It serves no purpose.
Even now, the mobile deposit limit seems sufficiently low that I still go to the bank with more frequency than I’d like. Luckily, the ATM at the bank has a check scanner now that doesn’t have a limit so that’s usually easier and faster. It’s the daily $5000 limit I hit the most, a single check and put me over it and require a trip to bank. I think the monthly limit is $30000 and that doesn’t get in my way often. I think $5000 is too low of a daily limit. It’s common enough that I have to make a $5k+ settlement with friends/family that usually always has to be done by check. (For curious, This is usually travel that I pay for and we settle up later.)
Less common, but sometimes I need to get a bank check (guaranteed funds) or a money order. Way less frequent is need to get/give cash funds. Usually can use ATM for this unless it’s a larger withdrawal or if I need some particular denomination. This whole paragraph accounts for about 1-4 annual trips in any given year though.
Paying billed is easier on the phone in the sense that bills in Denmark have a three part number, e.g. +71 1234567890 1234678 where the first is a type number, second is the receiver and the last is a customer number with the receiver. The phone allows to just use the camera to scan the number.
Transferring money is terrible on both platforms, because it's designed to be doable on the phone, meaning having three or four screen, but it gives you no overview. There's plenty of space on a computer for a proper overview giving you the feeling of safety, but it's not used. Same for account overview. Designed to the phone, but doesn't adapt to the bigger screen and provide you with more details, so you need to click every single expense to see what is is exactly.
I've never seen a bank offer that feature via their website.
On the premium end of banking, where users generally aren't stressed about money, offering an app is more about catering to however the user prefers to interact.
Versus
Drive to the bank, wait in line, talk to someone who misunderstands me, fill out a deposit/withdrawal slip, and also if it’s not 9AM - 5PM I just can’t do this at all.
I use both. In the beginning I used to prefer the web version. I can use my large monitor to see more data and use a full keyboard and mouse. But I have started to use the mobile version more. For Wells Fargo at least, the mobile version is faster to log into because of face ID support. The website requires a lot more clicks and keystrokes. Also, the mobile app makes it easy and possible to deposit checks if and when I get them.
Many countries have functioning giro systems. The U.S. is just an outlier.
What about manufacturer rebates?
The only time I really saw checks used was when I was a child ~30-35 years ago and my parents used them. I did once cash a check from an elderly relative, but that was very unusual and only happened once. I didn't even know it was still possible to do that, my reaction was more like if someone had handed me a stack of punch cards to run on my computer.
There hasn't been anything an average person used checks for in the last decades in Germany. Except a few elderly people, nobody uses checks and there are no rebates via checks at all.
Receiving a check however is even rarer.
Granny can always give you cash or just send it directly to you account in the same way.
As it turned out, my bank rejected both because they were made out to [middle name] [surname] rather than [firstname] [surname]. Ironically the former is unique (probably) whereas they had another customer with the latter.
On a more serious note, the last time I saw a cheque in the UK was my grandfather balancing his cheque book in the mid 80s. It really has been that long since they were in general use in the UK, at least.
Just like with the prevalance of Apple/iPhones, the US banking system is global outlier.
Things you can't do with my banking app you can do with the web site:
- Extract your transactions to excel/csv
- Use OpenBanking
- See all my accounts on screen at once
- Sharedealing
- International transfers
But people are right, banks trust the mobile app more, and realy on it as an MFA device, so even if you use the website you still need the app.
I think Android and iOS are safer platforms than PCs and that's why banks want you to use your phone.
How? Across multiple browsers?
> I think Android and iOS are safer platforms than PCs and that's why banks want you to use your phone.
This statement fills me with revulsion and rage lol. The only real "safety" involved here is the removal of user agency. I have a lot more trust in a machine I can actually control, secure, and monitor than the black box walled-garden of phoneland.
I have refused to install the bank app on my phone because I see no point in it and just downsides in case I get mugged (bad experience in my teenage years)
The 1 check I get a year takes about a minute to deposit at the ATM on my way to work.
Generally yes the apps tend to be easier to use for most things, especially with a high-speed internet connection. Customers prefer them, banks build them since customers prefer them.
If you don't have a scanner, nearly all laptops have a webcam built in, and many people have one for their desktop as well.
On top of all that, there's no reason you can't use your smartphone camera to upload an image into a website through the mobile browser. I've done it many times for things. Just this morning I "scanned" a receipt into Ramp by taking a picture with my smartphone in the mobile browser.
You can't invade the user's privacy nearly as well in a browser (which is great for analytics/marketing), so there's a lot of incentive to the app creator to force a mobile app. But I think we should be honest that it's not for the user, it's for the company.
You're basically the only person in America doing this. Tens of millions of folks are just scanning it with the app on their phone and it's objectively a much better experience lol. The resolution of the photo taken on your smartphone is beyond good enough, there's no need to over-engineer something here.
> You can't invade the user's privacy nearly as well in a browser (which is great for analytics/marketing), so there's a lot of incentive to the app creator to force a mobile app. But I think we should be honest that it's not for the user, it's for the company.
I agree with your first sentence, but not your second one.
Banking applications can certainly get more/different data on you from using the app, but the job of the bank is to protect money and to know their customer. Privacy is secondary, of course outside of things like other people knowing your account balance, unauthorized access, &c. That's for the bank, because they don't want to lose your money, but it's also for you because you don't want other people getting access to your money.
The quality of the check images is not as big of a deal as you might think. No one is actually inspecting these unless the amount of deposit is near a limit or the account is flagged for suspicious activity. You definitely do not want to throw away the physical copy until the bank confirms the deposit.
(I'm guessing you are because in the USA they spell it check, not cheque.)
I asked because the USA still seems to be stubbornly check-focused.
Everything else allowed either credit card or direct debit on top of allowing checks.
I do find the money transfer options where I am in Europe much easier, though, and they do make checks and PayPal/Zelle/Venmo pretty obsolete too, IMO.
But in the US, there's probably a general expectation that you can send or receive checks at least now and then. There are often other options but that's probably the lowest friction one even if my bank can send checks if needed, albeit with some delay.
I wonder if you can use a webcam?
It seems like a natural evolution of the technology and adoption rates to me. There was rudimentary online banking in the 2000s, then we saw banks shift to fully online presences in the 2010s. Maybe it wasn’t “the iphone” but just the fact that by the 2010s, everybody had a device in their pocket.
It's the Internet that killed bank tellers.
Personally, I don't think this is about banking apps. I'm kinda surprised an article talking about ATMs and teller jobs barely mentions cash, checks & cards and doesn't mention paypal or venmo at all. I used ATMs less when it became less of a necessity to carry cash.
You don't use cash to buy things online. Even in person, outside of brick & mortars, paypal/venmo became in vogue at some point in the past. Those are banking apps in their own way.
Native apps can provide a bit more streamlined UX (e.g. Face ID), while also being able to provide more robust features (mobile deposit).
The downsides are arguably higher development costs / OS compatibility, and having to install a separate app.
Also, here in the UK we don't really use Venmo or anything like that, so normally transferring cash to and from friends and family happens by bank transfer as well.
Also since you are already using 2FA, you are already on the phone so might as well do basic operations there.
I can also look at transactions in my bed before going to bed so that is nice.
If I need to look at a support ticket or look at transactions more deeply, i still use the desktop approach.
- Remembering that you need to do banking, but waiting to do it until you're at home in front of your computer. This is impossible now, and if I don't follow the impulse the moment it occurs, the impulse will forever escape into the ether.
- Even the mere mention of needing to observe a URL is often far too scary. Typing one in, or using a browser bookmark is of course, impossible.
- Using a keyboard and mouse. It's just too onerous to use tools that are efficient and accurate. Modern users would much rather try to build a mental map of the curvature of their thumb, so that when they touch their touchscreen and obscure the button they're hitting, they they can reference that 3D mental map to guess at what portion of the screen they've actually pressed. Getting this wrong 30% of the time does not detract from the allure of touch screens.
- Using a normal-sized screen that allows you to actually see a lot of data at once, or even use multiple tabs. Again, this is really unthinkable. Of course it be be completely unacceptable to need to wait to do your banking until you're in front of a computer. It's 2026, and I cannot be bothered to remember to do a task later. But, in needing to always follow every impulse immediately, it doesn't matter that my phone screen only displays a small amount of information at once, or that tabbed browsing is impossible in a banking app. Those inconveniences are acceptable, or even welcome!