I found out SSO was broken. They had to login to every app using the same account. Twice per day because the token live was 4 hours "for security".
I found out it was because they published these apps as PWAs, making them more isolated than normal apps.
I asked the product manager and he says the issue is "with Apple and Google", not his department. When asked why he chose PWAs for the apps he said this was easier to deploy, saves them developer accounts and such.
Since I can't force him to change I found a workaround: SSO works in PWAs if you use Edge on a recent Android version on a Samsung tablet. Lucky me we had bought Samsung tablets (this was not a requirement when purchasing I looked it up, just luck).
I asked the Intune manager about this and they said the field engineers should just set Edge as default in stead of Chrome.
When trying this on a company tablet it said: "Edge disabled by X group policy". That guys' department set the policy...
After they removed this I asked why it wasn't the default browser and he said this wasn't possible. I challenged him on this by Googling the Intune manual to set the default browser.
Later they said they had raised a support ticket with Microsoft for this.
On the internal Wiki I found a document describing the problem. It was dated 11 months before I joined.
Decision tree: Does any department still use IE6? Yes -> lets setup a Remote Desktop cluster so the rest can use Chrome
It's the human condition (and also in part the companies' own fault since they stopped investing in employees)
The people who give a shit and are passionate eventually join the other 99.9%, because it's absolutely exhausting pulling the cart with 10 freeloaders on it who don't care.
I envy the people who can give a shit for longer than 2-3 years at any given job. I suppose being your own boss is one of the few ways to stay passionate and care about something for a long enough period of time.
I border collied these people into a room and the issue is now fixed.
The system still sucks but 2000 field engineers got 10 min of their days back.
A few weeks later the Scrum Master of the PWA team gave an inspiring talk about it at a conference.
Personally you couldn't torture out of me that my app was so bad for so long, but yeah.
I will have to think of things like this where can save 5-10 min on something program-wide.
Btw, border collies are awesome dogs, and sheep are also awesome. I find no automatic disrespect in using them as stand-ins for our human foibles; intent matters.
GP, please don't be discouraged.
Later on I ended up with a sheltie with a very strong herding instinct. She mostly just acted like the Fun Police though with the other dog and cats. Lovely creatures!
Herding sheep is such an interesting experience too. The best way I can describe it is that each sheep has a really large soap bubble around them. You need to push gently on the bubble to get them to go where you want them too. If you push too hard and the bubble pops, they'll scatter and you have to step back and let the bubble reform.
I have herded cats, sorted sheep, and wrangled cattle all throughout my career. I can come up with more that are quite accurate to the situation.
And I've been the cat, sheep, and cattle likely more than I have been on the other side.
It's simply part of working with groups of humans. We become dumb in groups and lend ourselves towards herd behavior. It often requires someone tending to us to break us of the habit.
> Calling yourself the smartest breed of dog isn't particularly humble
Surely “smart as a border collie” is not a high bar for a human.
This dog does the worst job of being a dog that I’ve ever seen.
a border collie can nip the heels of humans just as well.
There is no need to assume that they meant that the others in the meeting were less important or less intelligent, or whatever. They were, perhaps, just less interested in dealing with the problem.
And yeah I did that. It wasn't even my app. Or my team. Or my field engineers.
I was just fucking ashamed of our entire IT department and thus took it upon me to fix this.
It was the first time the PM had ever spoken to a field engineer, I think.
I run a business and the passion is still hard to maintain. On Friday one of my customers cussed me out for 20 mins because I took a few hours to respond. That was a tough way to start the weekend.
I'm sure at Apple under Jobs, the % would've been very high. It will have dropped significantly by now.
You're absolutely right on a country-scale though.
> I challenged him on this by Googling the Intune manual to set the default browser.
I've found that LLMs really democratize debate when issues like this arise!
Can't guarantee you'll win, but when someone bets you're not willing to RTFM to call their bluff-- Oh boy!
Googling does result with a Gemini/AI response at the top.
Edit: I guess I misunderstood the parent (look in the replies). I hate the phenomenon I’m describing so I’ll leave the comment but I don’t want to besmirch caminante’s good name!
The parent said they were getting stonewalled by a colleague over a T/F. Maybe you're assuming I called the parent a liar...?
edit: Nevermind. You shared your thoughts in a later comment above, dismissing the HN forum as vindictive.
The U.S. Nuclear Navy, for all of its many flaws, gets this right. Generally at least once a year, the head of Naval Reactors - a four-star Admiral - tours every vessel, which may include a brief underway period. During this tour, the Admiral will talk to the engine room watchstanders, with all senior leadership removed. They’ll ask how daily life is, what they find challenging or annoying, what they like, etc. There’s obviously a lot of self-filtering (though sometimes not - Navy Nukes are not known for their social graces) that occurs, and also what a junior watchstander finds annoying may just be a required part of the job, but some useful signal is gathered.
Even outside of the nuclear program, one standout example was Admiral Zumwalt, who as Chief of Naval Operations implemented 70 different changes over his tenure as a direct result of talking to sailors, all of which were designed to improve quality of life, efficiency, or communication.
Why would you when all of the reports you're getting from your managers are 5/5 stars and "everything's great". Once an organization gets large enough, the information that reaches C-suite has been filtered through so many layers that it barely resembles reality anymore, even when you remove malice from the equation.
He was put there because he was with the company for years before and he led other departments fine.
Since he can't evaluate anything IT related himself he relies on 'advice' from the people beneath him who try to get the most budget for their departments by overstating how important they are.
This layer beneath him is mostly product managers, RTEs etc... (We are SAFE Agile! Developer Velocity, Woohoo!).
They also don't know much about computer and if they do it's very domain specific, such as SAP or so.
These people try to fight for budget by overstating their importance. They demonstrate this by having more apps and more people relying on them.
"Look we handled 2000 support tickets, the company would grind to a halt without us!".
Never mind that having 2000 support tickets is a bad thing. And also mostly caused by their shitty apps.
This keeps going on and on. I have 10 years experience as engineer and wanted to see "the other side" but it's so exhausting.
A few months back a 'privacy officer' asked why the first and last names of our employees were in the Active Directory and ordered them to reduce the privacy risks.
They failed to specify what risks. Couldn't articulate them even when asked. They also didn't say when the risk would've been reduced 'enough'.
The team was panicking as they were now 'non-compliant' with company policy.
I had to intervene personally to make sure this single directive didn't derail our entire company.
I’m constantly having to fight people to not add new, inactionable alerts as knee-jerk reactions to incidents. I swear the thought process is “an incident happened, we added a new alert - look, we’re proactive!” instead of, you know, fixing the root causes.
In traffic we could see that 12% of the company used the site daily, transferring gigabytes of data between our engineers and contractors.
I asked why we didn't just start paying WeTransfer since it's so widely used and this would solve the problem, too.
They said they should just use the internal SharePoint file sharing tool.
I asked how this would work since most of WeTransfer use was us receiving docs, not sharing them.
They said the contractors should just update their policy, and that was the end of the debate.
Last time I spoke to a field engineer he said they mostly use private mailboxes now mostly since they "can't even copy something in Outlook anymore" on company laptops.
I decided not to report this to CISO and these docs are workorders and pictures demonstrating workorders have been completed. They're irrelevant one day later.
would you listen to a doctor that could not suture a cut? how about a mechanic that could not remove a socket from a ratchet?
simple file editing. vi has been around for every. if you haven't seen it, and needed it at least once, what have you been doing?
(personal anecdote: once had an engineering VP bring up that a stray ":wq" in a document was a sign of a real engineer...working outside of where he should be..)
come on! you are a software expert and you never had to edit a file on a machine where claude was not available?
no, its pop quiz bullshit. Oh you know about ":wq"? Well done! But if you don't know, you do it a few times and now you know. It does nothing, outside of teaching you a bit about poor UX.
> if you haven't seen it, and needed it at least once, what have you been doing?
using one of the other available ides?
> once had an engineering VP bring up that a stray ":wq" in a document was a sign of a real engineer...working outside of where he should be..
That's not a sign of good judgement, that's a sign of being technically fashionable. It's hipster shit, akin to rejecting a candidate because they're a fan of Taylor Swift and don't know who the band Tool are.
:wq is one of the most insane key combinations to quit an app and this is just hipster shit where people who use vim think they're the only "real engineers". It's just a disgusting level of arrogance and masturbation. The code is what matters, not the IDE. To focus on it as a sign of technical excellence makes a mockery of what engineers are supposed to care about (comp sci things) and replaces them with all the elegance of a high school bully belittling some other kid for not wearing Nikes.
The people who start a company care deeply about the problem they're trying to solve.
The first N employees also care - they're willing to risk working for start-up because they can see the potential and want to help.
But then you hire, say, an accountant. The accountant doesn't care about your mission. You are just another client to them. You need someone to staff the phone or sweep the floors or design the logo or whatever. Why should they care? You're not paying them to care, they're not invested in the company nor its success, and they believe nothing they do for the company will change their personal fortunes.
Then, before you know it, you have a couple of floors filled with people who have no incentive to care.
It is incredibly difficult to run an organisation where everyone is mission driven.
They did trial run after trial run, made sure trying to make sure there were no bugs in the demonstration path. They nailed it, presentation went smoothly, live demonstration just worked. Provisioned a bare metal instance, had it running hosting something within minutes of launch. Larry was suitably impressed, but the thing that most impressed him was that he'd been presented with an end-to-end live demonstration. It had never occurred to any of the folks involved to do it any other way, but apparently all too often, all he ever saw was slide shows from product teams, particularly when things were several months away from public launch.
I reflect on that situation from time to time, wondering at which stage you sort of go from expecting to see live demonstrations, to slide shows. I assume it just slowly slips away from you, one at a time until you're stuck in the land of "make believe we have a good product".
I used to work a very small org with an 80+ year old CEO. I feel like half the time the slide decks were unchanged and very little was getting done but I'm not sure the CEO noticed. Given the CEO often sidelined those meetings themselves, by having some bizarre senior moments. So what should be a 30m meeting always became a 2hr+ long one. The guy used to be technical but as you describe it had slipped away from him a long time ago and he had failed to delegate effectively.
Those meetings felt like my real job was just theatre for the boss in some sort of quasi-nursing home stage, where we helped them maintain the illusion they were running an entirely functioning business. I half wonder if in my short time there, I was a mug for actually doing any work.
> ... When was the last time the CEO of the above company called their own customer support line?
So Bezos definitely hasn't done that in a long time. Definitely not in India. So I would say the answer ought to be: a CEO does that or has to do that only until the company becomes too big or has captured a sufficiently entrenched large slice of the market.
At that meeting, I realized most of them had never used the product and see their claim to leadership role due to their the ability to manage up and down.
I use the product on my personal projects and I hated it with a passion.