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Yes. Americans/Canadians famously can't pour beer properly. If you are pouring a pilsner or really any lager, a head of at least 2 inches is actually correct and absolutely desirable. The way it's poured in Canada (no head) is borderline undrinkable to me.

https://www.youtube.com/watch?v=dggKezrSQxI

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Preferences vary on both sides of the Atlantic. Another comment on this post complains that Americans pour beer wrong because they _do_ pour with a head.

> Also in the US (probably due to lack of training and the customer too embarrassed to complaining) tend not to fill it the brim (and so not even 16''). I've seen 2-3 inch heads and asked them to top it up. They look at me as if I've just insulted George Washington

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If an establishment wants to serve drinks with a head they should use glasses with a mark on the side indicating the measure, rather than glasses which need to be brim full. Using the latter style of glass and including a head is just ripping off the customer.
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How do you measure the head through the red solo bubba cup?

Really, no self-respecting Canadian would drink beer out of anything except directly out of the bottle, can, or keg.

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We call that kind of beer without any head "dead". Measurement here is about two fingers width, and if you do it the first time and screw up it is two fingers in length (second part is of course tounge-in-cheek).
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As a Canadian: hard agree. Beer without head is gross.
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You should try the Dutch!

They think a big head means a good lager and every pint you get is 80% head.

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If I get a beer with no head I'm assuming the glass was dirty
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Maybe it was a Czech Mlíko pour ;) The faucets they use are pretty cool (https://www.lukrfaucets.com/en/)
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I'm not sure I understand, why didn't she just top it up?
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Who knows, she obviously lacked experience, I guess she just panicked or worried it might be an issue with the barrel rather than her pour?
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Right? Just top it up, let some of the foam cascade over the side... Foam always forms in the keg if it sits for too long so you need to let some of it out anyway.
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