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The whole Google Play experience is awful.

Recent things I've had to do:

1) Re-submit an app after it was rejected and labelled a gambling app (it wasn't even close - a 15 second look by a real human would have seen that. This one was even appealed and the support was utterly useless. I ended up changing one word and re-submitting the app, approved no problem.

2) An existing app, in the Play store for years but a nice app - only about 500 installs. I had to submit a new version for no reason whatsoever... Except to keep the customers developer account active.

Those are just issues I've dealt with in the last month or two.

Every single time, Google Support is completely useless - including the appeals process, which is an absolute joke.

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Not to mention if you made one app in college and then didn't keep up with the SDK updates, Google perma-closes the entire Play account such that the only way to publish a new app is by creating a brand new gmail account
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If this is a business account why do they want your passport? And why are you paying with a personal bank card rather than a business one? Or do I misunderstand?
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They may want proof that you, the human filling out this form, are authorized to publish apps, communications, etc. as the company you say you represent.
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How does a passport solve that? Most small private companies are entirely opaque. A government ID doesn't help you determine authorization. It won't even help you determine ownership since anyone doing things sensibly will be using a registered agent to hold the company on his behalf.

The correct approach here (AFAIK) is to punt the trust decision to the bank by requiring payment with a method that you can confidently trace to the company.

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Can you pay with Google Play GC or Google Play points, and if not, why not?
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I believe you can’t. BTW Apple allows you to pay for a developer account with in app purchase from the developer app on your iPhone. Still has limitations and you may be rejected depending on your payment method and some other factors but even the fact that it’s possible makes it 1000 better than Google’s way of handling it.
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What you're describing is not "broken", it's the process and it appears it hasn't even failed for you.

My experience with getting a verified "business" developer account from Google mirrors the experience as getting one from Apple, except it's a one-time fee and much less than Apple.

Yes there are hoops to jump through, identification usually requires some hoops, but pretty it's straightforward. I am not commenting on the requirements of these hoops, yes, it's BS that they exist but it's their platform so it's their rules.

What type of "experience" are you expecting to have anyway?

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With Apple I filled the forms, accepted the agreements, entered the DUNS and paid with a card on my name and that was it.

How does that mirror uploading my passport many times, entering company details many times, typing my e-mail and phone numbers many times both because I had to start over and because I was asked many times even if I provided these some steps back? Now I paid and waiting, hopefully I will later be verifying my e-mail address or something that I verified a few times prior.

> What type of "experience" are you expecting to have anyway?

The Apple experience. An experience that is well thought and streamlined, that doesn’t keep me entering the same information over and over again. I don’t mind paying a little more for well designed products. The $75 difference is nothing to justify this charade, I don’t think that that Google was short of $75 and designed this low quality experience, I think it’s engraver in their DNA.

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> What type of "experience" are you expecting to have anyway?

Being told upfront what is required to complete the process so you don't have to start over again multiple times?

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