This is extremely customizable software that is designed to pretty much run your entire business and touched by over 40k employees. It requires a ton of care and feeding. There is plenty of people who dedicate themselves to PeopleSoft. Zip Recruiter is showing 5 jobs near me for "PeopleSoft Administrator"
Soon, it will be table stakes to put scattered internal communications, notes, documents into an AI’s knowledge base, where the information can no longer hide.
When that fails, the AI can read the code itself, so that the settings and how to change them are easily explained in simple terms. Actually, this is possibly even better than letting the scattered internal information serve as an intermediate layer.