To me it's easy to see how someone over 70 might simply refuse to use an app. Especially if it doesn't support scaling the UI to well.
Swipe down from the top. No, the other top.
Click share, now click "find in page". Wait, that doesn't share at all?
It's definitely not only social sharing.
- Give the other app a temporary/transient copy of a document or a file
- Give the other app the actual file (R/W)
- Give the other app the actual file but some other way (there's at least two in Android now, I believe?)
- Give the other app some weird-ass read-only lens into the actual file
- Re-encode the thing into something else and somehow stream it to the other app
- Re-encode the thing into something else and give it that (that's a lossy variant of transient copy case - example, contact info being encoded into textual "[Name] Blah\n[Mobile] +55 555 555 555" text/plain message).
- Upload it to cloud, give the other app a link
- Upload it to cloud, download it back, and give the other app a transient downloaded copy (?! pretty sure Microsoft apps do that, or at least that's what it feels when I try to "Share" stuff from that; totally WTF)
- Probably something else I'm missing.
You never really know which of these mechanisms will be used by a given app, until you try to "Share" something from it for the first time.
Now, I'm not saying the UI needs to expose the exact details of the process involved. But what it should do is to distinguish between:
1. Giving the other app access to the resource
2. Giving the other app an independent copy of the resource (and spell out if it's exact or mangled copy)
3. Giving the other app a pointer to the resource
In desktop terminology, this is the difference between Save As, Export and copying the file path/URL.
Also, desktop software usually gives you all three options. Mobile apps usually implement only one of them as "Share", so when you need one of the not chosen options, you're SOL.
It's almost always to send the content somewhere, whether it's a platform, an app, the clipboard, etc.
Not always always, but almost always.
The failure of the well-intentioned but insufficient currents solutions is well underlined by this case. Sure, you could get this guy an android phone with a custom launcher, or an iPhone on Assistive Access, and he might be able to place a call. But good luck setting him up on Ticketmaster, or the Dodgers website, or wherever they expect him to go to redeem and utilize his tickets.
The former makes sense. The latter doesn't. I don't get to park in handicapped spaces that are closer to the store just because I'd like to.
An example: Presbyopia came on hard for me in the last couple of years Now I really appreciate low-vision affordances that, as a younger person, I couldn't have cared less about and would have seen as an unnecessary cost.
Until I spent some time in a country whose predominate language (and signage) was not english.
Maybe those pictorial signs are a good idea after all.
When OP is 85, I hope some whippersnapper 20 year old says to him, "Come on, grandpa. You need to get that neural advertisement brain implant like the rest of us, or you can't buy anything. Why should businesses need to support your lame smartphone? Step into the 22nd century, pops!"
Suddenly you start seeing and using all the wonderful ADA affordances that have been installed in plain sight all around you.
My mom is 83, a retired school teacher and she has been using computers since 1986 and has an entire networked computer setup in her office with multiple computers and printers. She went from the original Apple //e version of AppleWorks to Office now.
I think that's natural and reasonable. I'm certainly less tolerant of drains on my time as I get older. I can imagine that, at 85, I would be making a lot of calculations about ROI on my time.
Edit: For those seeing an argument in my statement above re: forcing people to use technology or forcing business to make an accommodation for people who don't want to use technology: I am not making a statement either way. I'm simply saying it seems logical and reasonable, natural even, to value your time more when you have less of it.
But if you don't want to, then you shouldn't be expecting other people to accomodate you.
1. enter your language
2. enter your region
3. enter your wifi and password
4. select your wifi (why 3 didn't do this I have no effing idea)
5. create a MII, you can't skip this step though you can pick a pre-created one
6. link your MII to an account - you can skip this but the device is useless without an account if you didn't buy games on physica media
7. Setting up an account shows a QR code so now you have to get our your phone
8. Enter your email and get send a verification email
9. switch to your email app and find the code
10. switch back to your browser and enter the code
11. Fill out your name/address/phone etc....
12. Now you want to download an app so you can use your switch so, pick e-store
13. Get QR code and scan
14. Get told you were sent another email verification
14. Go to email app and get code
15. Switch back to browser and enter code
16. Type in your CC Card info
17. Now pick a game to purchase
18. The purchase button is off screen after a bunch of legalize before it and no indication you need to scroll down
19. Choose purchase
20. Get told you need to verify again (in a tiny box you can check "remember me")
there were more steps. The whole process took about an hour, maybe longer
Even with all of that, there just a ton of stuff about a Switch that's taken for granted or poorly designed. As an example, he wanted to play Switch Sports Golf. The Switch home screen assumes you're using both controllers. At some point Switch Sports Golf switches to using just one controller. That's not clear at all. Another example, you pick Golf. It displays a screen showing you to hold the controller down and press the top button (X), but also on that screen is a generic, "press (A)" to continue this dialog. It's a very poorly designed screen giving to conflicting directions.
I get it, he's not the target market.
I would say catch enough iterations to keep the basic premise in mind, because there is a bit of personal responsibility to maintain technological literacy in the modern age. A telephone isn't really an esoteric device, either.
As for resale: The attendee name is tied to the ticket in these cases, and ID is checked at the door. I guess an app could be more effective for preventing this than normal digital/paper tickets.