[1] https://www.scaleway.com/en/docs/generative-apis/reference-c...
By far the best AI+human customer support mechanism I've experienced is through SMS/messages. They support auth, they're asynchronous, there's no app or custom interface to timeout, it's easy to send complex queries as text and you have the log right there. Apple does this really well. Delta also does, surprisingly, because their AI phone bot is garbage. It's also presumably easier for the human agents to multi-task.
Oh, you mean a useful way, never mind.
The large US players are not an option if you want your data safe from the US.
> There would be no point spinning up a 'sovereign cloud' beholden to the US.
Of course: It gives (both sides) a narrative that let's them pretend everything is alright.
Original comment: No it's not owned by AWS. It's a separate legal entity with EU based board and they license the technology from the US company.
The control-planes have to be completely independent for anything approaching real independence, not just some legal fiction that's lightly different[1] from the traditional big-tech practice of having an Irish subsidiary licensing the parent company's tech for tax optimization purposes.
1. No different at all, according to sibling comment.
It is completely separate. There isn't a shared control plane. You don't manage this in the GCP console, its a separate white-label product.
Any updates GCP wants to push are sent as update bundles that must be reviewed and approved by the operator (tsystems). During an outage, the GCP oncall or product team has no access and talks to operator who can run commands or queries on their behalf, or share screenshots of monitoring graphs etc.
(This information is ~3 years stale, but this was such fundamental design principle that I strongly doubt it has changed)
Unless you're trying to run a frontier coding agent at Codex/Claude Code levels, that's not a hard blank to fill right now.