The real world analog is this...
The reason people (especially Americans) stay in Marriott property hotels is because they are homogenous. If all I want to do is travel to Phoenix, AZ for work I want to know that the hotel room has the same mattress, desk, TV, customer service, etc. There is real legitimate value to that. So I'll book the Courtyard in Phoenix because I know exactly what I'm going to get.
On the other hand, when I'm traveling the Amalfi Coast in Italy, I want the Airbnb experience. Sure the bed is stiff, there's no A/C, and the 80 year old door frame is hard to close, but there is something magical about it.
A personal example from a few weeks back. My SO booked a hotel for a weekend as a birthday present. We went there, it had a fantastic spa, dinner was delicious, the room great, clean, and so on. Individually designed, well thought out, friendly staff.
Breakfast came around and the coffee was abysmal. Really truly abysmal. What did we do? While eating breakfast we looked for a McDonalds, as we know for sure, that regardless where you are - you will at least find an okay and drinkable coffee at McDonalds. It is not a great coffee. And will never be. But the likelyhood is very low that you will find a shit coffee.
Marriott is basically the same for hotels. Or MotelOne in Germany. It is the power of brand - you get a solid 7 out of ten. And to be honest - when I am traveling for work, this is all I want. I want to know, that I will have a clean room, a bed that is good to sleep in. And the knowledge, that I will likely wake up rested the next day when I have to be at my best for my clients.
The risk of ending in a shit-hole got smaller because nowadays people write their experiences - but on the other hand, having seen how many of my reviews were being deleted by Google, Yelp, TripAdvisor and the likes because some lawyer requested it - I don't give a rat's shit for online reviews.
Marriotts are sadly not the same between countries, and that's probably a good thing.
The standard for large chain hotels in the US are much, much lower than everywhere else in the world. Full-service Hiltons in the US don't even have executive lounges anymore.
Canonical UX patterns are generally beneficial and most 'design' attempts are well-meaning dark patterns.
Xerox figured out windows, scroll bars, buttons, groups in the 1970s and most web interfaces are STILL not up to that standard!
Heck - they're not as good as Visual Basic apps from the 1990s.
Largely due to lack of design discipline.
Good pizza in Italy, goos ramen in Japan, grilled Picanha in Brazil, that's why you go there and want it different/original.
But in software UI this is often overdone. I want the pizzazz in my audio software in what it produces, not in how the UI looks like.
What made these Delphi programs so unique in their UIs?
Real design would be changing how beds, showers, toilets, keys, etc etc work.
Yes there is familiarity in the truly banal, but progress in design happens when we really question how things work.
Because it turns out, the type who don’t want fun little differences are exactly the types who will gladly go on a business trip to Phoenix Arizona and stay at a Marriott hotel.
I don't want more pieces of flair in my life, thanks
You generally won't get to know someone well enough to appreciate their unique aspects unless you see them in person at least sometimes, unless that person has the habit of letting their freak flag fly in all circumstances, which has its own downsides.
Then don‘t. My boss didn’t require me to put a minimum of 15 pieces of flair in my status, and personally I just put blur on my background... scrap that, I didn’t turn on my camera at all and just used my standard avatar (which I consider fun in fact).
Now I struggle to even define what an "operating system's standard visual appearance" is. Apple's still the best but not what they used to be on that front even so.
In the early days, if you learned the OS, those usage patterns and skilled transferred to every app on that OS. They all looked roughly the same, shared the same menus, shame shortcuts, same icons, etc. You didn't have to learn how to use Apps x, y, and z. You just had to learn Windows (to an extent).
Then marketing got involved, and then the web, and then suddenly every piece of software had to stand out and look and behave as unique as possible, throwing years of HIG research out the window.
Just today I had the disk usage analyzer (baobab) open and I was navigating inside directories so I want to go up a directory and clicked on the "<-" left arrow in the headerbar, which went "back" a screen, discarding all the work done scanning the filesystem.
If this app had a traditional menubar and a toolbar this wouldn't have happened.
This is a common type of experience I have every time I use a Gnome app. It almost feels like someone deliberately researched how to make desktop apps as counter-intuitive as possible and implemented that as the policy for some reason.
Years ago, I remarked to a friend that I'd spent half of my (computing) life post-high speed Internet, yet almost all my happy memories are from before that. It was the same for him, and we both explored why that was.
The homogeneity of interfaces was actually one of the reasons we came up with on why doing work at a computer is a lot less appealing.
I understand your feelings but it is extremely tipical in human history to keep remembering "the good old times"
But:
I would have still said I enjoyed using computers. And I wouldn't have said "Today's interface sucks" (well, other than my HW not being able to keep up with eye candy...)
I simply don't enjoy using the computer these days. And I do think the interface sucks. Pretty much anything that involves using the web browser sucks - be it a local app or a web app.
Wasn't Winamp 2 the gold standard? I remember plenty of music lovers switching to foobar2000 when Winamp 3 came out, because it was, as you said, slow(er).
Standardized interfaces are as exciting as kettle thermal switches or physical knobs in cars. Useful, probably optimal and will be around for decades to come. Also nobody talks about it, treats it with interest, or pays above market rate to work on it.
The value becomes the architecture of the value of the tool, not the interface. There is still value being generated, but the need for a highly paid UX designer evaporates, and is ultimately replaced by the above.
But there's is "pride" in making tools people actually use without issue
why do we build with right angles, straight lines, regular curves, etc? Why not random angles, crooked lines, etc for style and "excitement"?
Why don't we assemble a furniture set from a random assortment of pieces from flea markets? People sense that that is ugly.
Users don't need to think about how to use them; they are ubiquitous and familiar, and therefore intuitive and automatic.
If every set of stairs (or, worse, if every stair in a set) was radically different, every time you approached some stairs you would have to think carefully about how to use them so you don't fall.
That's fucking funnyyyyyy
The gymnastics keep getting better and better
Is the pride not in solving the users' problems?
> nobody talks about it, treats it with interest, or pays above market rate to work on it.
Definitely needs a citation for this one. For so many products the user isn't paying for standout design. They're paying for insight, leverage, velocity, convenience, whatever. The market definitely supports this by paying above market salaries.
Good design can be a useful differentiator but it isn't the only way for a tool or product to "spark joy" and often _fancy_ design (not good design) is used as a crutch for a subpar product.
Correct, they are paying for work done by people in other roles, who's title isn't UI or UX designer. It's on the backend person for velocity, it's for business development for leverage, it's on data scientists for insight, it's on logistics for convenience. Those people will be paid for solving those problems, not for tweaking CSS. My team, who falls into this category of more invisible work, has not hired UI or UX person at all. Which by mathematically speaking by default, is simply below the average rate for that work. Meanwhile Apple will pay easily mid six figures for someone in a more flashy role.
Design is much harder for power user tools compared to consumer. There is far more complexity and the expectation often is users must be trained to even use the tool.
Design only goes so far.
Describe the idea of what you want to do, not the inscrutable steps the application requires to get there.
Why ? Since its so notoriously bad why have there been no attempts to improve it ?
Respectfully disagree.
You should feel pride when you deliver the easiest-to-use system that the hospital lawyer has ever used. When you get them in and out of the system quickly because it's intuitive and has an appropriate architecture.
I disagree completely. The pride should come from the value that is delivered. Specifically, this:
>> Useful, probably optimal and will be around for decades to come.
Is something to be proud of, full stop.
A cold American convenience store may be delivering the fundamental value at American prices, but there's something to be said about that "extra" human or creative element. One might say the same thing about the changing nature of the web over time, less individual CSS chaos and more Facebook aesthetics.
But I really don't need that quirkiness at Home Depot, the DMV or my bank (or Amazon, or government websites, or my banking site). I'm there to purchase some screws, register my car or pick up some checks. I just need a storefront (or a website) that lets me do that as fast and homogenously as possible.
99.9% of stores (and UIs) are the latter, not the former.
But that said, for a UX'er I believe there should be a bit of shame in just doing the obvious amalgam of whatever 2-3 most popular things that already exist.
If you take on the UX lens, there's a lot of flaws in a lot of popular products, but they are accepted by the market because competition is not perfect. Copying that is not great, and I do think there is a point to be made on how "fine" shouldn't be the goal.
Apple/SwiftUI has accentColor for example where you can inject a brand colour. This is subtle but effective for UI differentiation - colour is a design primitive that evokes subconscious pattern recognition and can be more effective than a complicated design framework that forces a larger context switch in the user's mind.
Bootstrap was great for this. You got a clean web interface that was simple, yet didn't have to be completely ugly. Basic and functional. A form to submit POs doesn't have to stand out, be glassy, or have animations. It needs to be easy to parse and stay out of the way.
There have been studies showing aesthetics matter quite a bit for UX - users perceive things that are attractive as being easier to use and less frustrating.
You are right, though. Many products don’t need more than that. But I fear that this will greatly impact design innovation and progress. We might get stuck in the current UI paradigm for a long time.
Maybe it's true that yellow is just the best, and should be used in 99% of circumstances?
Your users will never make it to your no-nonsense backend if your marketing is completely cookie cutter.
But I reckon, nobody cares. Just let Claude decide and go with it... Sad state for UX designers / researchers.
Web Components were a bit too slow to take off so the mental model of JSX has stuck with me, even if the ecosystem with hooks and various approaches towards reactive state are in many ways inferior to a problem Smalltalk already solved back in the day.