Is the culture really such that you can't escalate an obvious, fairly minor mistake that is turning into disastrous PR?
That would explain a lot of recent Anthropic takes actually.
- throwaway449933Sure, everyone probably has their own personal line such as "will quit if my employer is declared complicit in genocide by the UN", but bad customer service seems firmly in the "better to stay and advocate doing better from the inside" category
I don't see anything wrong with this. My integrity and values are above any company's. Companies can go to hell for all I care
Don’t pretend this is an isolated matter, or that CS/billing is the only arena where Anthropic has such systemic issues.
I don’t know you, but your response honestly reads like it’s coming from someone wrestling with their own moral compromises. If so, please take a good hard look in the mirror. (E: yep — https://news.ycombinator.com/item?id=47953576)
given the information we have, this describes the current state.
Extend this to other disciplines - if everyone who cared about security resigned every time leadership pushed to rush something out without proper testing, the world would be a worse place. Sticking around and continuing to try to change the culture is how good companies are made.
They did.
> I don't like it, but can't do much about it.
They're out of ideas. Quitting is an idea. There are plenty of other things to do but if they're not going to bother, then quitting in protest is better than going along, no?
That’s not even a little bit true.
Companies going out of business or getting sidelined by competition is how good companies are made.
if they can't do anything about it now, what makes you think that situation will change in the future? if remedial action would be punished by those higher on the ladder, it certainly won't be promoted by those folks, leaving this hypothetical employee in exactly the same position they're currently in.
quit.
So basically all of big tech.
How about Anthropic agreeing to a $1.5 billion settlement for perhaps the biggest theft in history?
Weird how people forgot about that.
An IC won't be able to steer a ship like that back to morality. Whole teams can't do it. People at Google organized to stop this sort of shit and were fired IIRC?
Large institutions provide cover for bad actions by people who, without said cover, would not take those actions.
Therefore, I believe that "we'd be left with only people who are cynical and/or bad and/or sufficiently indentured to be unable to push back against management, and there would be no hope of the company ever improving" is the status quo.
So what are you even saying??
"Whether you think you can, or you think you can't—you're right" - Henry Ford