upvote
As someone who has been in the messaging industry for more than a decade, it sounds naive to think that the litmus test for whether Apple will ban you is whether your traffic qualifies as spam. There is a long history of people trying to get around A2P spam filters / fees / traffic limits / onboarding / KYB requirements by running business messaging on P2P pipes, like you are doing. Some of it has been successful (see Twilio in the early days) but the industry has gotten a lot more sophisticated around this stuff and is not going to be receptive to your approach, which to me resembles the SIM farms that are a scourge when it comes to consumer fraud and abuse.
reply
++ this is going to get banned the moment anyone from Apple sees it
reply
Much of what you mention in your post seemed spammy; messaging regarding cart abandonment, etc. I aggressively label messages like that as spam, and I suspect others do too. I also suspect after blasting out messages like that, your accounts will get burned.
reply
We work with our customers to make those messages consent-based and feel non-spam.
reply
To be clear, no matter how it is phrased I’m going to report any kind of “you left this message in your cart” message as spam.
reply
Could you elaborate? What does that mean in practice?

So far what I’ve seen from your service seems to be yet another attempt at blurring the distinction between bots and human interactions, which is generally used for spammy content

reply
We're working to bridge the interaction between humans and bots so that automated conversations feel more natural and comfortable for the end user. In circumstances where the user can't reach an actual human (e.g. off hours support), they're often faced with bots over SMS/RCS that feel non-conversational and therefore can't support them in the right way due to interface. We're working on building agents that can more comfortably interact with users during those situations.
reply
What about RCS/SMS is the "wrong" way of helping the customer?
reply
It's not the "wrong" way, it's just different. iMessage works well for businesses that want to create a conversational experience in their customer service that conveys care and attention
reply
deleted
reply
Even if your core offering disappears you can do the same thing that every other SMS-sending thing can do?

I also notice you answered the question, but not in the way anyone who needs to depend on this service would want to hear. So yeah you're doing the Mac Mini thing.

I'm with landl0rd. This service should not exist, you should feel bad for creating it, and every time I get a spam iMessage I will think about you and curse your name. Hope the money's worth it.

reply
> anyone who needs to depend on this service would want to hear

Are you implying you'd be cool with it if it was Apple sanctioned? That's pretty silly.

reply
Not even the worst reading of their reply would lend to that implication.

It’s pretty obvious that they meant that anyone who depended on their service would/should probably run away kicking and screaming if they were looking for a dependable service that will do what they claim to in the long term.

If they were Apple sanctioned, then at least you’d have some reassurance that the service won’t die randomly one day when Apple has had enough, à la Beeper.

reply
First, that's pretty obviously not what I said. Two things can be true. This is bad, and also if I were evaluating it for use in my business, it is obviously not something I can rely on.

But then just ...Um yes? I trust Apple to keep a handle on their iMessage network. Citation: having used iMessage for ~15 years. This would mean things like ensuring that I didn't get spam. Ensuring actual company identity (does anyone remember Messages for Business?) &c. This is pretty obvious and I am trying to understand your comment?

reply
> Apple wouldn't ban us since we're not doing anything that would qualify as spam or abuse

Hmm, I wouldn't be so certain about that. Apple can ban you for whatever they like.

reply
> Apple wouldn't ban us...

To me this screams you haven't talked to Apple. Given how macabre they were towards Beeper Mini, I almost expect the same treatment for Chert.

Nonetheless, best of luck if you can pull it off.

reply
…so you have a Mac mini farm
reply
Did the YC interviewers ask you about this risk?

Did they ask you about a bigger market you can move into?

There's no way this foothold will last. You're going to get massacred.

Apple WILL ban you. You're not in some capricious walled garden. You're breaking and entering, and they'll destroy you.

There is nothing of value to build here. You should take the rest of the day off, then tomorrow, pivot entirely.

The folks here are trying to save you n years of hard work and wasted effort. Please listen. You're lucky to have a YC check. Apply it somewhere else, to some other problem. Preferably not in someone else's garden, and especially not in one where they shoot to kill.

reply
Seeing that YC will even fund something as risky as this, I'm going to go ahead and late apply. I have a feeling I shouldn't write that as the reason though ;)

Seriously though, this is wild. How is this different from those click farms with a wall of phones viewing livestreams or tapping on adds or whatever?

reply
Why would yc fund them given how obvious the risk is ? Esp since a Mac mini farm is capital intense.
reply
YC is not some end all be all arbiter of what will succeed. Plenty of YC startups have failed.

https://ycgraveyard.iamwillwang.com/

https://startups.rip/

reply
This is a "Launch HN" / "YC P26" thread, so YC funded them.

If YC didn't fund this particular idea, they funded the team to pursue some earlier idea that the team then pivoted from to try this one.

In any case, the team needs to pivot. This idea is lighting cash (and time) on fire.

reply