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Braintree was a legit competitor, last time I checked they won't even onboard you if you don't have an established business grossing over 100k/yr.
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Paypal offshored all of their support staff.
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They've been abysmal and borderline criminal since the start.

They randomly withheld £20k from a business I was involved with for no stated reason and no direct means to talk to a human about it. It took months to resolve.

And as for their actual website...

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Why would you keep any money on PayPal. It’s just a pass-through to your bank account, accepting payments without giving your bank details to strangers on the internet.
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The dystopia that PayPal is we’re cheering and paying trillionaires to bring forward faster. Can’t wait.
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> informal agreement to keep transaction fees about the same

This would be like, ridiculously illegal. It's also not practical; if you can steal customers, the incentive to undercut is very strong.

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Of course, but that's the thing about "informal" agreements: presumably there's no record of it. Price collusion happens way more than most realize. I was at a trade show for my employer when a competitor walked up to our booth and out loud proposed that we should all fix our prices. We didn't of course, but the brazenness of saying something like that out in the open like was what surprised me.
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The good thing about price collusion is that it's hard to coordinate. If even one competitor defects (and they have every advantage to, as they'll win big), then the cartel falls apart.
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One of the big rules of commerce is that competing on price is generally a no-no for large markets. Usually, the powers that be would rather compete on a perceived value; that is how “informal price collusion” works.

Price/cost is the last thing you compete on unless you have a wholesale advantage, which nobody in this particular industry does (visa/mastercard set core rates)

Source: I’ve worked with higher ups in numerous commerce operations.

Commerce is actually even worse than many realize. Look up pepsi and walmart as a small example.

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sounds like an org prisonner's dilemma
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Exactly.
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That assumes that

* it instantly brings them a ton of consumers * they have capacity to serve those customers

if they don't competitor can just keep higher price (especially if it is just small middleman fee most people might not care that much about)

And even if both of those are true worst possible case is them expanding to handle influx of customers and then competition following in few months, making their investment moot

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That's true, but the thing about price fixing is that it basically guarantees these conditions.

The price is artificially high -> there's a ton of demand waiting to be unlocked by the "potential energy" gated behind the unnatural price

Capacity is easy to plan around; get too much and you can just raise the price again.

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> This would be like, ridiculously illegal. It's also not practical;

Not if you pay a bit of dividends to jared or dtj

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i just wonder why you think fees are high. seemingly the only thing that keeps fees low elsewhere in the world is regulations.
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> what's to stop Stripe from raising fees even more?

There's a big amount of competitors for card processing. Just because they aren't well known within tech circles doesn't mean they don't exist.

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But there are many competitors no? Adyen at least comes to mind.
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