No, they should not. They should not waste others time with output that they themselves do not fully understand. That is not even remotely helpful. The other party can use claude just as easily as they can. Using claude does not add any value in and of itself.
"Hi claude said this thing that I don't really understand please look at it for me" is never useful.
> Should they go back and just open the ticket the old way?
Yes. They should do their damn job while respecting the time of the other people they interact with who have their own different jobs to do.
So write to a colleague asking to finish what your cousin/another employee thinks needs to be done. I think most people would say describe the problem clearly so that I can solve it and be responsible for the fix or let your cousin/other employee finish the job and own the solution.
This is offloading of accountability while denying credit.
I'm not sure how to reply to that.
Your example reveals a common organization smell: work not going through the normal process for prioritization and planning. If you've done that, and the work is deprioritized, that's because the company has decided that your thing isn't as important for engineering to do. Get over it and be patient, or ask a mentor for help selling the business on the value of your thing. Creating a PR bypasses that process and burdens engineering with more work (having to understand and rework slop) than if engineering had coded the thing to begin with.
tl;dr: if a company is internally strategically unaligned, organizational dysfunction is bound to follow
By providing a bad “AI” slop solution that you can’t evaluate, you’re actually creating more work for the people responsible for doing the thing. Now they have to understand the slop you’ve given them, explain why it’s wrong/won’t fit in the existing architecture/has other issue you can’t see without deep context. Or, they have to play politics to ignore your slop without angering you and creating more problems down the line. Either way, it’s harder than just letting them do their job.