undefined

points

by bluGill6 hours ago |

comments

by dijit6 hours ago|

[-]

if a support contract is 70% of the cost of something, then for every 2 of something a spare is cheaper.

For Aruba I think it was 1:1; a support contract was the same price as the device itself over 2 years or something.

Support contracts never cover a "site" they always cover individual devices, so your cost scales with the amount you have... so I'm not sure I follow what you're saying..

Unless you mean to imply that you're replacing units more than once every 2 years, in which case of course you're right... but then I might consider going with another vendor entirely because that is a pretty terrible reliability record.

by bluGill6 hours ago|

parent|

[-]

There are lots of different support contracts. Some of them really do cover the entire site. You seem to not realize the scale of a large data center. If every device lasts 5 years you are replacing 10 per day is not unheard of.

by kjs34 hours ago|

parent|

prev|

[-]

Support contracts never cover a "site" they always cover individual devices

Wrong. I've signed many support contracts that were negotiated basically to "one flat fee for everything we sell that you use, including future purchases[1]" for some period of time. Some people think that they 'optimize' contracts by pushing for "I just want a service contract only on the SKUs I have". That's not always a real optimization.

[1] Often, this includes a tacit "including things you are using that you didn't tell us about".

by dijit3 hours ago|

parent|

[-]

Interesting, I've literally never seen that (though obviously not doubting your experience) and I have (at one point) been in charge of 1% of web traffic..

I'm wondering if this is something uniquely american, because we don't seem to have much negotiating power in the UK/SE.

by bluGill3 hours ago|

parent|

[-]

I'm guessing it is the size of your company or datacenter. You have to be throwing around millions of dollars to get the opened ended contracts.