At least as I see it, it would be just as unacceptable for a "normal" government website to be dangerously outdated.
replyPerhaps. But that’s never been the law in the U.S. https://supreme.justia.com/cases/federal/us/450/785/#tab-opi...
replyI don't think the parent comments were arguing that America.gov is illegal for having a chatbot, just that it's a bad idea.
replyI’m responding to your point that it would be “unacceptable” for a regular government website to provide wrong information. The case I linked to says that the government isn’t responsible for mistakes in what the government tells you about the law. If someone in the social security office says the law is X, but it’s actually Y, then the citizen is still required to follow Y.
replyYou can reference the source.
replyMy team experimented with this a couple of years ago with a complex government regulatory body of knowledge.
Google and Microsoft have APIs that will ground with and reference the specific policy documents, which helps. Even then, it was more useful as a job aid for people already knowledgeable of the data than for a layman.
With all LLMs, the quality of the question correlates with the quality of the answer.