upvote

points

by rayiner1 hours ago |
comments
upvoteby LelouBil12 minutes ago|
next
[-]
It can be good without resorting to an LLM.

I France service-public.gouv.fr is amazing

https://www.service-public.gouv.fr/particuliers/vosdroits/F1...

reply
upvoteby dukeyukey17 minutes ago|
prev|
next
[-]
That's just not true, a flow on gov.uk can involve a lot of pages but they are exceedingly clear and easy to navigate.
reply
upvoteby dan-robertson4 minutes ago|
parent|
[-]
The parent was obviously talking about the US government. But the UK still has plenty of legacy websites and even on the new websites there are sometimes complicated or hard to understand rules one must follow. I think a bigger thing in the UK though is that, for the most part, legislation (and legal contracts) tend to be drafted in less arcane language while still being reasonably precise, compared to the US
reply
upvoteby braiamp54 minutes ago|
prev|
next
[-]
> which is that current government websites are very hard to understand and leave people with very little idea of what’s going on

If only there was an office that cross-agency allowed for a consistent and reasonable design of all public pages and that they are accessible... like the uk https://www.reddit.com/r/AskUK/comments/17s14k4/how_did_we_e...

reply
upvoteby kevin_thibedeau49 minutes ago|
parent|
[-]
The US had something approaching that. It was considered waste, fraud, and abuse so had to go in the purge.
reply
upvoteby latexr1 hours ago|
prev|
[-]
Speak for yourself (your country). In the EU I have interacted with several government websites which are better, faster, clearer than most other websites. Not always perfect (what is) but not frustrating either. People love to complain, but year over year I have seen steady improvements in usability. Phone support has always been better than any commercial entity, too (or it was, I haven’t needed it in years).

To enhance the status quo you don’t need LLMs, you need people who care.

reply
upvoteby godelski17 minutes ago|
parent|
next
[-]

  > To enhance the status quo you don’t need LLMs, you need people who care.
Pournelle's Iron Law of Bureaucracy seems to always come into play. The second group tends to win over time as their objective is easier to satisfy
reply
upvoteby stldev37 minutes ago|
parent|
prev|
next
[-]
100% this.

When you need to work with the government, the last thing you want is a program limited by a specific set of rules and interfaces. You want a person who understands your (sometimes unique) issue, who knows how things actually work, and can work around the restrictions imposed upon programs. Someone who can pick up a phone, help you out of bureaucratic corners.

reply
upvoteby rayiner58 minutes ago|
parent|
prev|
next
[-]
U.S. government websites are usually pretty good post-Obama. But any structured website is too complicated for a lot of the population to navigate. They don’t even know what agency does the thing they need.
reply
upvoteby ToucanLoucan30 minutes ago|
parent|
prev|
next
[-]
As an American, I've never had issues navigating government websites. That said, I'm also not part of the apparently huge portion of our population who can't read above 6th grade, which I suspect is more of the issue than anything said here thus far.
reply
upvoteby hatthew42 minutes ago|
parent|
prev|
next
[-]
GP is very clearly speaking for america?
reply
upvoteby deadbabe55 minutes ago|
parent|
prev|
[-]
People who care already have their words in the LLMs training data.
reply