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They probably fell foul of some browser text box auto-correct.
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' "

I don't use WYSIWYG editors anymore, so I have to remind myself to use those when writing raw HTML text. Although, most browsers correct raw ' and " symbols in text now, I still try to use them to have compliant HTML

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why would anyone use smart quotes ever
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They are typographically the right thing to have been using all along.

Using ' and " to pretend to be ‘/’ or “/” is on par with the typewriter days where people would use the l key to stand in for 1 also. A justifiable approximation when technology limitations prevented using the real deal, but an approximation all the same.

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In fact, if we had been using left and right quotes from the beginning in shells, most “quoting problems” go away, as they’re all inherently rooted in not being able to know what level of nesting a quote character is at.
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m4 did in fact use left and right quotes from the beginning, but it still had other quoting problems. Really terrible ones, to the point of making the language unusably bug-prone for anything beyond very basic tasks, which is why it's mostly forgotten.
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Can't that be handled by the typesetting/rendering software and displayed appropriately regardless of which specific character was typed?
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No, because it's missing semantic information carried by the distinction. The ’ at the beginning of

    ’Tis brillig, and the slithy toves
is not a left quote ‘ but an apostrophe ’, like the apostrophe in “can’t”; but ‘tis certainly possible that someone might want to put single quotes around a phrase beginning with the word “tis”, such as the Latin ‘tis misereri’. By contrast to “can’t”, the ‘ in “Hawai’i” is the ’okina used to represent the glottal-stop sound in the Hawai’ian language, not an apostrophe.
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Except l has a specific meaning that isn't 1, while the entire purpose of ' and " is quoting (and apostrophe).

The equivalent of l for 1 is doing font-specific pseudo smart quotes with ` and '

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" and ' are themselves conjoined with other uses.

" can be inches or arcseconds from cartography.

' can be feet (of measure) or arcminutes from cartography.

These actually all have slightly different symbols, and the symbols for the left/right quotation marks are actually farthest from this approximation, even if they are the most frequent usage.

It’s always been wrong in some respect to use a single available symbol to emulate three or more different typographical tasks, but quotation marks may actually be the one where the emulation is the most wrong.

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Overstriking ' was commonly used (on typewriters and ASCII printers) for acute accents, and overstriking " was commonly used for a diaeresis. The glyphs used in typewriter fonts and traditional (pre-Unicode) Unix terminal fonts are compromises between these different uses.
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Aside: in Unicode we now have ″ and ′ for that. Also the triple variant: ‴
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That equivalency only holds if there is a visual distinction in the output between the l and the 1. There often wasn't when this practice was popular.
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As others have commented, for the same reason that we use smart parentheses instead of the more utilitarian |.
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