For general-purpose use this may be true. For specialized Web-based tools, like access to medical or legal systems, not as much: the users are conditioned to work with a specific browser (many remember MSIE-only apps), and are used to the idea that their workstation has all kinds of Internet access limitations, along with a corporate policy that expressly forbids arbitrary browsing.

[Edited: typo]

I've found this to be one of those issues that just seems completely normal when you first hear it but when you dig into the actual users, the "why" starts to get lost.

My anec-data on the subject seems to imply it affects a very specific segment of people: The "I only use a (usually Windows) computer at work" folks. The odd part of that is that almost all of them seem to own iPhones or iPads (specifically not Android devices) and since they use these devices, exclusively, outside of work and one can assume they're probably opening Safari for browsing, why do they have such a strong association that Chrome must be "the browser." This segment, though, seems to make up a large majority of "knowledge workers" outside of IT.

Now, like probably a lot of us here, I'm the tech support for everyone who knows I "play with computers professionally." One of the first things I do is remove the Chrome and Edge icon from the task bar[0] and add Firefox with a small set of extensions that generally keep me from having to revisit them due to malware. I usually just tell them "The button you use to get on the Internet changed but it's the same." ... and Bob's your uncle. I return a year later, the same Firefox icon is in the same place, updated several versions and all is well. They all vaguely knew they were using something different before, some knew it was called Chrome or Edge, but "the icon changed" is all I've had to say for probably a decade since the two browsers' core functionality is close enough that they generally cover every site the older generation would be expected to visit.

It feels like a variation of "they've got enough knowledge to be dangerous."

[0] I don't think I've ever seen my parents, aunts/uncles, extended older family every try to find a program through that menu that pops up when you click the button that used to be called the "Start" button. :)

In my workplace a lot of people used to like firefox because it was the only browser on which the pac proxy setting was not enforced by group policy so it allowed them to have their corporate apps to actually work regardless of the network they were connected to.

They lost fierefox a few months ago due to new compamy policy and with it lost access to some apps when working from home. We know it is related to the proxy config but company is so big and processes are such a mess nobody knows who should be contacted and by which email alias or service now ticket.

An earlier company I worked at had this same issue with Internet Explorer. It was after IE had been deprecated by microsoft as a browser but our IT department still had it as a downloadable application. Most of my team's on-call issues were from internal users using IE to access our site, even after we added an IE compatible popup that would tell them NOT to use IE.

Change the icon to look like Chrome?

> people are going to try and install Chrome at all costs

Mozilla might have anticipated this when they wrote "Diversify your browser engine" as one of the selling points.

https://www.firefox.com/en-US/enterprise/firefox-enterprise/...

Diversification is a good idea, personally I use both Chrome and Firefox every day (and sometimes Lynx).

Firefox works with uBlock--maybe that alone is enough incentive

We used to install FF and Chrome on the local PCs at work to ensure this would not be an issue. The office workers just used Edge.

Also, half the sites on the Internet don’t work properly on anything but chrome. At home, I’m an ardent and committed Firefox user, at work, I use Chrome like everyone else (and keep anything personal as far away from it as I can).

I'm so old I still feel like Chrome is new.

I tried for a year to use it before just switching to Brave and getting the best of both worlds.

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