It really helps. Tickets are cheap and persistent. Breezing by my office or shooting me a DM is cheap and ephemeral. I’m just going to respond with “do me a favor and put that in a ticket thanks” anyway
replyI once had to raise a ticket for a double AA battery for my mouse. This sort of stuff frustrated me enough to start my own company.
replyWhat does your company use for ticketing?
replyJust spreadsheets for the time being. I think irrespective of the tool it's more the mindset for me. What is too small to have meticulously documented versus a general bucket. Also what becomes too big to not track on a ticket anymore but via project governance.
replySqueakDesk
replyAh! You must be that energy harvesting mouse company.
replyWere there tickets for tickets too?
replyYes, plus let's close this ticket and open a new one so that the KPIs look solid.
replyIf it works it ain't stupid. Big companies desperately need traceability and ownership. Way too many bullshitters playing politics, being loud on meetings etc but very little actual output.
reply