They won’t care if you use an agent to spend money.
replyThey do care if you “abuse” the return/support features.
Walmart accepts returns basically without question; if 89% of their orders were agents and eventually returned they’d change something.
Well we have seen some return/repair policies be abused and then degraded but I’m not sure this is the best example because typically it’s going to be a physical purchase, shipping costs, things like that whereas the airline example is a purely digital transaction in terms of where the AI comes in to play.
replyOverall though I think the “abuse” is a good thing as it eliminates pricing arbitrage that the airline is doing and forces them to change their business model and compete somewhere else or in a different manner. We shouldn’t enshrine business models without an extremely good reason.
A common piece of advice for businesses is to fire your problematic customers. After a point they are just costing more than they are worth.
replyI would say Uniter Airlines disallowing AI agents is because they want to follow the law
replyI disagree. Companies shouldn’t have to make it as easy as possible for you to pay them. Both sides of a deal may have their own standards.
replyThat may be so, but I think public companies should adhere to public standards.
replySo what matters most of all is getting good laws in place and not relying on company policies aligning naturally with the people.