Although I will say it's been nice to have them give more transparency around their actual soft cap numbers.
Storage was already a hairy beast with the original setup, and it would be much better if they had defined limits you could at least know about (and pay for).
Hadn't even considered your obvious point, a good one!
I had to give up and delete plenty of data because of this. That data was important to me, but not important enough to pay their ransom.
Once growth slows, churn eats much of the organic growth and you need to spend money on marketing.
And there speaks marketing.
...even nearly any frame of reference for anything storage related, much less gigabytes
The real issue is that everyone scrambles to make a sale, and nobody stops to determine if they should actually make that sale. Funny enough, I blame all of this on marketing and sales.
Doing a bait-and-switch on a percentage of your paying customers, no matter how small the percentage is, may be "viable" for the company, but it's a hostile experience for those users, and companies deserve to be called out for it.
Pricing tiers suck if your usage needs are at the bottom of a tier, or you need exactly one premium feature but not more. A la carte pricing is always at least a bit steep, since there's no minimum charge/bulk discount (consider a gym or museum's "day pass") so they have to charge you the full one-time costs every time in case that's your only time.
Base cost + extra per usage might be the best overall, but because nobody has solved micro transactions, the usage fees have to be pretty steep too. And frankly, everyone hates being metered - it means you have to think about pricing every time you go to use something.
So… Marketing has taken over, just as parent comment said. Got it.