(To be fair, on a laptop - I'm sure Google Maps is more straightforward on a phone. But for someone already prepared to invest this much effort, editing OSM should be well within range. And if you just enjoy contributing to maps, for a phone I can highly recommend https://streetcomplete.app.)
They also only email if your contribution is successful. If it's declined you'll only know by looking inside Google Maps.
Contributing to an open dataset also feels really good.
It feels like editing a database, without any affordances for easily making common updates.
If the hours of a store are wrong on Google Maps, I just upload a photo of their store, and it'll be corrected quickly.
On OSM, well, most things are out of date. There's no simple 'update this business' flow, just a database editor. And a map that feels like I could break anything by clicking in the wrong spot.
OSM is a cool project, but it isn't straightforward. And unlike Google and Apple maps, most of the businesses in my area are years out of date, so I can't effectively use it to find information either, so I just don't have any reason to interact with it. Plus no aerial/satellite/streetview imagery, which I understand is probably infeasible, but ultimately it just means OSM is a niche product that won't replace Google.
So yeah, I'm propping up Google, but I get way more benefit out of it than having an open data set used to power Amazon's delivery driver routes or whatever.
In OrganicMaps/CoMaps I click "edit place" > "Business hours" and get a nice vidual editor with checkboxes for each day it's open and boxes to put in times.
Same in OsmAnd, but editor looks a bit different.
Cartes.app has the "imrpove this place" screen where opening hours is one of the options, but it takes a few more clicks.
Openstreemap.org's web editor also does open hours quite well, but it does have a much complex submission process (it also asks for an edit message and edit tags).
Cartes.app has sattelite imagery as a "premium" option if you donate because they probably have to pay for it. OsmAnd also does, but I don't know if it's free because I paid for it years ago.
there's at least three user friendly and better than google maps UX clients.
but i guess they didn't bundle with your pixel nor have all the darkpatterns you got used to.
Oh, for the simpler days when not everything required an app.
Isn't it fair use, like training data?
And doesn't that mean that terms of use can never impose restrictions stricter than copyright?
Enforcement can be quite challenging because typically if you provide a service over the Internet you don't have any idea who is using it beyond their IP address and any registration data they provide, but this also means that when companies do have a known violator and can show significant monetary damages, their legal departments come down like a ton of bricks.
I guess that some may be calling it overdoing in direction opposite than Internet Archive did.
It is at least partially caused by fact that OpenStreetMap Foundation budget is laughably small.
I had a very factual 3-star review on a hotel that was supposedly very quiet, but was super noisy and the AC was not working. And there was literally nobody at the reception at the time of check-out and nobody picked up the phone either. All in all, nothing serious, but worth a review. Purely factual stuff, nothing bad-mouthed, just my experience and three stars.
A few months later the review was removed because it was "defamatory". I was able to get it reinstated by sending them proof of payment to the hotel and proof that I was there. A few months later, it was removed again! That same dance was repeated six times..... What a weird system.
Only sure fire way I've found is to leave a two star review with no body. One star without a body is also shadowbanned for me.
This is not the old Google run by engineers. Stop expecting that and you will experience less frustration.
After all, there are many customers like you and me. If we’re gone, someone else can fill the gap. Not saying I condone it. I dislike it. But I understand.
The reviewer isn't contributing to Google's revenue at all, so his honest review is only worth something if it makes the advertisers happy.
In theory, good reviews drive traffic to Google because people come to trust it as a dependable source of important information. In reality, Google is big enough that they don't have to care. They figure that people will keep using Google no matter how many times Google lies to you. Seems like they're right because their AI overviews lie constantly. https://arstechnica.com/google/2026/04/analysis-finds-google...
So what I've taken to doing is adding the business without photos (almost always accepted), and then trying to attach the photos later after that goes live (mostly works). But I agree, their process is completely broken, and I doubt they have any incentive to fix it.
Or, perhaps a part of the process that is two or three teams away, like photo attachments being deemed too large (getting passed from Maps UI through internal task queues to some abuse analysis, or even as early as the frontends that take the request). Plausible, especially as phone photos have steadily increased in size while some thresholds remain ossified.
I'm outside that world now so I can't investigate or effect change.. there used to be people there who care about these things. I suspect there still are.
Even more likely is that other priorities exceed the capacity of the headcount on the relevant teams. I don't know if that counts as the company not caring. It's hard to attribute intent on corporate-scale embodiments. Perhaps that's the root of the problem, I wonder if any collective that reaches hundreds of thousands of members can ever exhibit that. Maps is a huge product that a small competitor could hardly compete with but I'd love to be proved wrong (either on the smallness or considerateness aspects).
Now, I'm enough of a fan of decentralization and the destruction of these massive sites with way too much control to say that I'm perfectly comfortable saying that they should be mandated to handle these things more sensibly and with more humans. That such a plan would have the side effect of breaking them up into vastly, vastly smaller pieces, causing an technological Cambrian explosion of various sites and diversity resulting in the parasites no longer being able to focus all their firepower on a very small set of targets, is for me a bonus, if not the main goal. However, I, and anyone who agrees with me on this, is rather clearly in the minority.
In the meantime, if we're going to have things the size of Google or Facebook, there simply is no solution where we all get human review whenever we ask for it, because instantly every spammer and abuser will ask for the human review. There just isn't a solution. It looks like there is an obvious solution when you consider "how will Google review this one application" but that's not the landscape Google faces. They have to solve the problem of how to deal with the entire landscape of requests they face at once.
"Alphabet, Google's parent company, reported $112.1 billion in profit for the three months ending in June."
Ah yes, they definitely can't afford it.
I genuinely cannot grasp how someone who is capable of 1. finding hackernews 2. creating an account 3. writing a coherent English comment, can come to such an absurdly wrong understanding.
Scammers generating things in fractions of a second is an incredibly well understood problem that affects every single surface of the earth that has a "submit" button. Even completely anonymous services have largely managed to solve this. Google Maps requires a verified account, meaning it's entirely solvable. It's a non-issue.
Give me $112.1 billion every 3 months and I'll solve it for you, no worries.
Which doesn't seem like such a bad idea now that I've said it out loud.
But when I've submitted updates to road changes a couple of times, they did go through
I bet they'd care if their data started going stale because nobody bothered to update it.
This was made 2-3 years ago, probably worse today. Absolutely horrific experience, and they have zero motivation to fix it, because people like us still want to be on Google Maps, especially if you're not in a super good location, so people can actually find you.
Literally nothing could get delivered to me if they used a Google Maps address bar. My address just didn't exist at all to that search bar. It could be found on maps, just not on that little search bar widget.
I ended up just putting my neighbors address and either intercepting delivery drivers or putting in the notes that I was at the half address next door.
Moral of the story: check your potential address BEFORE you move in
We have had solicitors walk through our side yard convinced they are going to the 1/2 address (which we don’t have).
Maps seems to show them all correctly.
A lot of problems would just be solved by trust-but-verify information. If a user wants to put non-sense in a text box, that should be a 'them problem' but a service that presumes all email address end in .com or that a user doesn't know their own address is worse. With that said, I understand why services do it because the Venn diagram of "will type non-sense into a field then wonder why it didn't work" and "will email into support and be the reason someone drinks" is largely a circle.
Four times my friend had to take a video: you have to start by standing on the street on the nearest intersection, film all the street signs around you to prove your location, then he had to walk down the street, show the gate with the business name on it, the vehicles with the business name on them, open the front door with the business name on it, give them a tour of the working office and show them invoices and bank statements laid out on the desk with their logo etc on it. Three times they came back and said it wasn't enough to verify.
At the same time you can go on swapd and buy GBP verification for $500 and have it verified in an hour by someone who fakes the entire thing.
And heaven help you if you choose to get an office on an upper floor where an elevator ride is required, or you get a space in a building that also has/had a co-working space in it.
Meanwhile on YouTube when I’m not getting questionable medical drugs and gadgets advertised at me on YouTube… I’ll also get what seems like just porn.
I got one that I’m pretty sure was heavily hinting at “find under age girls”… I shit you not. The pic was disturbing.
My YouTube history, cats and coding music…. I don’t get it.
I submitted the correct location and it said the change required manual review. Then a few days later I got an email that the change has been accepted. But opening google maps it was still in the same wrong location, and it's still wrong now.
Kudos for you for trying 4 times.
If it’s a small or local business that I like patronizing then I might do something small for them out of generosity and a desire to see them succeed in place of some large chain or corpo.