At this point I have the feeling dell just charges you what they think they can get out of you. You push back and the price drops, I don't want to negotiate.
If someone else is paying I'd prefer one of these big OEMs for established firmware lifecycle, spare parts and long gray market availability, shock (shipping) and thermodynamics engineering. If I'm paying, Asus or MiTAC (Tyan) are good enough.
this is apple today.
Sure they had an in house chip development ARM team right at the time when RISC economics looked good but CPU architecture had to work harder and harder to beat the memory wall and SPARC was not competitive by 2005 and “Hail Mary” projects like CoolThreads were difficult and expensive but did not deliver for customers.
Hypothetically customers could benefit from that proprietary stuff but they benefit even more from rapid progress is competitive, commodity markets.
When I was working at the library circa 2005 we were thinking about replacing all the Windows computers that patrons used to access the online catalog (and other services) with a web browser with Sun Rays, we probably would have bought a few hundred of them and we would have bought some SPARC servers to back them up.
We could have gotten Netscape to run under Solaris but after a week of effort I wasn't able to get Mozilla to build, so no modern web browser. So no Sun Rays. No servers. DTrace and ZFS were great innovations but without the magic of "can run the software you need to run" they are just Blub. Had Sun done the work to get Mozilla running on their machines and forgotten about DTrace and ZFS people might still be using Solaris... but instead DTrace and ZFS found an audience by supporting... the commodity OS!
(arguably at that time supporting a web browser was the #1, #2 and all the way through #99 task that the Solaris team should have been working on at that time and everything else from Java to Tcl to ZFS was a dangerous distraction... and that's how companies in a position like Sun die)
https://companiesmarketcap.com/sun-microsystems/stock-price-...
You'd price out a machine and then go look at comparable machines (difficult) from other vendors, then the next day your machine wouldn't be "the" configuration anymore. Instead there'd be half the ram and double the harddrive space for an extra $50, and if you swapped back to what it had been yesterday it'd cost you an extra $200.
IIRC they won business awards for this.
Where's Cartman when you need a vigorous "SHENANNIGANS!!!!"?
This is precisely the role of the sales person for something like a service, but for a physical product it is pretty egregious. There is no greater sin than leaving money on the table. There's an old story about someone offering a quote that was apparently pretty low based on reaction, so they quickly add "that was for my assistant" to give way for pushing the number higher.
I don’t understand what this means? I understand that they bumped the price. But I du not understand what is meant by it being for the assistant? Care to explain?
The 'that was for my assistant' is just something they say to explain away the earlier quoted price. They are pretending that what they said wasn't the quote for this conversation, it was for another, different conversation, between the salesman and their assistant. This only works when the assistant is not in the call.
Electrician: "Okay, so my services start at $100/hr"
<nobody bats an eye>
Electrician: "... for when my assistant can handle things."
Replace Electrician by whatever skilled professional you prefer.
You price it at what you think works. There is no push back, so you make room to push the price higher.
You were happy to do it at the original price.
I think this would be expected from a company that has acquired and absorbed EMC and Perot.
This is how license compliance shakedowns work. Make sure your DRM is more flexible than theicensing terms, find an overage and see what you can get the customer to agree to.
I have seen senior Oracle sales reps deliberately misreading their license doc to inflate what is owed.
I prefer the "This is the price" model and just make it consistent. I can't wait until AI helps us remove multiple layers of middle men across Sales in general.
Just let me buy it and move on.
Based on how things are moving, I think it's more likely that AI will _replace_ the layers of middle men (with layers of "middle AI"), then that those layers will be _removed_.
Monkey's paw - now you have to deal with a layer of bots.
The key thing is being transparent with customers on price, availability, and delivery schedules. In the short term server vendors can use tricks and personal relationships to extract higher profit margins but eventually the senior executives at major customers figure out what's happening and start looking for other options.
I don't blame them in the sense that I wish for them to be imprisoned or anything. But I wouldn't do business with them, either. I want business partners whom I can count on, not ones who will stop returning my calls as soon as a more lucrative opportunity arises.
SUNW would probably still be around if the whole x86 commodity pizza box revolution hadn't happened OR if they had pivoted away from SPARC earlier and went heavily into x86. Example: buying from IBM doesn't sound too different from buying from Sun, but they're still around because mainframes will be around until the Earth implodes (probably).
(I think that their channel/partner programs along with their professional services org are big reasons why Dell is still a key player in the datacenter space. You can buy Dell direct, and the sales process is still "good" as far as enterprise sales goes, but bigger players usually get their Dell kit through distributors/vendors with Dell professional services handling architecture, build-out, enablement, etc. I'm not sure how much energy SUNW invested in this, as they were before my time, but this combo is a major revenue driver for them.)
You can even run most cool Python, Go, Java, Rust, PHP among others, on systems like z/OS.
I was kinda stunned; there’s a level of balls involved in selling an x millions machine and having it fail closed that I’m sort of impressed by but also utterly appalled they’d treat their big customers like that..
I mean surely to fuck it could have been an automated reminder email to the mothership and not just: sorry folks no banking for you today.
In a time frame like 1999 to 2002, much more broadly than that, just the increasing gap in cost vs what you would get between buying any hardware+OS package from a legacy Unix-like vendor (Sun, DEC, SGI) and doing your own thing on a FreeBSD, OpenBSD or Linux on x86 hardware.
Dell was obviously a top choice, but by 2000 or so, Linux or FreeBSD had become good enough that you could do exactly the same thing for a fraction of the cost and run it on x86 hardware you had purchased from either Dell or one of the top 5 or 6 Dell-competitors.
As compared to, as you say, sitting through sales meetings, price quotes, revisions, a long slow and arduous process to arrive at a figure where you come to a conclusion "yeah you can spend $60,000 on these Sun servers or we can buy $20,000 of x86 servers and get creative with our own software stack to do the same thing in house".
At a certain point 1U and 2U server hardware got fast enough on boring standard x86 single or dual socket motherboards from Taiwan, in the era of like the 1.2 GHz Pentium 3 with 512KB cache, that the performance was pretty damn good and the machine cost a fraction of what the equivalent Sun or SGI rackmount machine would cost. This is in the era before a multi core x86 CPU existed. And you could be sure that its BIOS and motherboard were already OK for use with a current Linux kernel, we're talking about motherboards from Supermicro, Tyan, intel whitebox reference server boards, etc.
1999 and 2002 correspond roughly to telecom and dotcom bubbles popping. So open source operating systems were also pulled up into these positions through a lot of work and by the early 2000s it was kind of obvious this was the way forward.
2008 financial crisis really knocked the high end (RISC/UNIX/Itanium) and started the long migration to renting vs owning. In hindsight it's remarkable how much money used to just be there in the economy of all this. But I guess it still is, considering how expensive public cloud is.
It's not like there's less servers being sold, they're just bespoke designs from companies like the big Taiwanese ODMs that go straight into hyperscaler facilities, and we don't get to see public marketing websites and product info about them. The open compute platform stuff that's been publicly shown is like the tip of an iceberg.
I find it a real shame it's not easier to get OCP hardware for our homelabs. Would be so much easier to operate, upgrade, and so on. And where would you even get decommissioned OCP gear?
This is just criminal. Reusing is much better than recycling.
> More than once though, the Sun people did suggest I just buy the servers off the web site.
Dell was just the only one to callback.
I don't doubt your experience but that was at the height of Sun's business, not it's nadir as this article is about.
[0] - https://fullhoffman.com/2006/03/20/the-sun-doesnt-shine-on-m...
I had a colleague where almost his whole job consisted of beating them in sheer sliminess, and at this he was good. I don't think we ever paid 30% of the prices they'd start at, but the process of achieving this was disgusting, and there was still the sense everyone was being screwed.
So when we could move to Dell we did.
Whereas Dell just gave us a flat 30% discount on list pricing, and were clear in advance about what level of annual spend would trigger an increase to 35%. We'd order online and our sales rep would phone a few hours later to confirm. Other than that, they'd initiate contact maybe once a year when Dell refreshed their server or storage product lines and would offer to either send some bumpf or arrange for some demo kit.
Dealing with them was so much less hassle all round, you never got covered in slime, and you never felt like they were on the verge of offering you bribes.
Thinking about it, we moved to Dell as part of the run up to IPO, and I suspect had we not done so Sun would have been much harder to deal with afterwards.
What I recall from that time is Sun were very happy they'd sold a huge pile of servers to be the core of Interlink, and a whole load of people went off to work on that.
Even now I think enterprise companies should be more open about what's possible and what the price and delivery date would be without having to talk/chat/email anybody. Even for something like a Juniper $100k+ device it would be kind of cool to configure it.
IBM is not much better than what I hear, but somehow they keep surviving. Probably because of their mainframe business.
Imagine every bank you know going through tech modernization and maybe 70% of those are now using Red Hat OpenShift.
They own Red Hat (OpenShift kubernetes, Red Hat Enterprise Linux, Ansible Automation Platform) AND HashiCorp (Terraform, Nomad, Consul, Packer, Vault, etc.) now, on top of their previous mainframe, services gigs, global financing arm, and calling everything they sell "watson".