At my company we also do the same every request to engineering (alarms, security, bug, customer support escalation) gets a ticket.
replyi mean there's even tickets cut if you need IT to fix a laptop or assign you a locker or unlock the code on your desk ped.
replyheck, there's even a ticket if the office toilet is clogged
It really helps. Tickets are cheap and persistent. Breezing by my office or shooting me a DM is cheap and ephemeral. I’m just going to respond with “do me a favor and put that in a ticket thanks” anyway
replyI once had to raise a ticket for a double AA battery for my mouse. This sort of stuff frustrated me enough to start my own company.
replyWhat does your company use for ticketing?
replyJust spreadsheets for the time being. I think irrespective of the tool it's more the mindset for me. What is too small to have meticulously documented versus a general bucket. Also what becomes too big to not track on a ticket anymore but via project governance.
replySqueakDesk
replyAh! You must be that energy harvesting mouse company.
replyWere there tickets for tickets too?
replyYes, plus let's close this ticket and open a new one so that the KPIs look solid.
replyIf it works it ain't stupid. Big companies desperately need traceability and ownership. Way too many bullshitters playing politics, being loud on meetings etc but very little actual output.
replyIn some big companied many core corporate teams which hate that level of transparency and build their own opaque systems. I've seen this for departments like IT, HR, legal, etc.
replyI'd rather have tickets for everything and full transparency except for confidential info.
Im a huge believer in transparency. But I also understand why, in a big company, people don’t like it. It’s very easy for metrics to be weaponised by political players who are out for themselves.
replyPerhaps killing the need for tickets will be the real value unlock of llms. (Kidding! Kind of)
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