Always prefer businesses who are upfront and honest about what they can offer their users, in a sustainable way.
Or that they're targeting the mass retail market, where people are technically ignorant, and "unlimited" is required to compete.
And statistically-speaking, is viable as long as a company keeps its users to a normal distribution.
Although I will say it's been nice to have them give more transparency around their actual soft cap numbers.
Storage was already a hairy beast with the original setup, and it would be much better if they had defined limits you could at least know about (and pay for).
Hadn't even considered your obvious point, a good one!
I had to give up and delete plenty of data because of this. That data was important to me, but not important enough to pay their ransom.
Once growth slows, churn eats much of the organic growth and you need to spend money on marketing.
And there speaks marketing.
...even nearly any frame of reference for anything storage related, much less gigabytes
The real issue is that everyone scrambles to make a sale, and nobody stops to determine if they should actually make that sale. Funny enough, I blame all of this on marketing and sales.
Doing a bait-and-switch on a percentage of your paying customers, no matter how small the percentage is, may be "viable" for the company, but it's a hostile experience for those users, and companies deserve to be called out for it.
Pricing tiers suck if your usage needs are at the bottom of a tier, or you need exactly one premium feature but not more. A la carte pricing is always at least a bit steep, since there's no minimum charge/bulk discount (consider a gym or museum's "day pass") so they have to charge you the full one-time costs every time in case that's your only time.
Base cost + extra per usage might be the best overall, but because nobody has solved micro transactions, the usage fees have to be pretty steep too. And frankly, everyone hates being metered - it means you have to think about pricing every time you go to use something.
So… Marketing has taken over, just as parent comment said. Got it.
I understand this, many others do too, the only difference seems to be that we're not willing to play those games. Others are, and that's OK, just giving my point of view which I know is shared by many others who are bit stricter about where we host our backups. Instead of "statistical games" we prefer "upfront limitations", as one example.
It's a bit safer when you know your playbook - if there was unlimited (as it is now) and unlimited plus (where they backup "cloud storage cached files") and unlimited pro max premier (where they backup entire cloud storages) you'd at least know where you stand, and you'd change "holy shit my important file I though was backed up isn't and now it's gone forever" to "I have to pay $10 a more a month or take on this risk".
But we'd always have a few people at the end of the semester print 493 blank pages using up all of their print quota they'd "paid for". No sir, you didn't pay for 500 pages of printing a semester, we'd let you print as much as you needed, we just had to put a quota in place to prevent some joker from wallpapering the lecture hall.
It was hard to express what we meant and "unlimited" didn't cut it.
When a movie subscription says unlimited movies, we know they're not suggesting that they can break the laws of time, just that they won't turn you away from a screening. It's pretty normal language, used to communicate no additional limit, which is relevant when compared to cell phone data plans (which are actually, in my opinion, fraudulent) that shunt you to a lower tier after a certain amount of usage.
I do wish it was a word that had to be completely dropped from marketing/adverting.
For example there is not unlimited storage, hell the visible universe has a storage limit. There is not unlimited upload and download speed, and what if when you start using more space they started exponentially slowing the speed you could access the storage? Unlimited CPU time in processing your request? Unlimited execution slots to process your request? Unlimited queue size when processing your requests.
Hence everything turns into the mess of assumptions.
Yes, indeed, most relevant in this case probably "time" and "bandwidth", put together, even if you saturate the line for a month, they won't throttle you, so for all intents and purposes, the "data cap" is unlimited (or more precise; there is no data cap).
Of course there are practical limits as you can't make your 100Mb/s connection into a gigabit one (ignoring that you can buy burstable in a datacenter, etc, etc).
Where unlimited falls down is when it refers to a endlessly consumable resource, like storage.
Nobody has turned the moon into a hard drive yet.
I doubt they have those pipes, at least if every of their customers (or a sufficiently large amount) would actually make use of that.
Second question would be, how long they would allow you to utilize your broadband 24/7 at max capacity without canceling your subscription. Which leads back to the point the person I replied to was making: If you truly make use of what is promised, they cancel you. Hence it is not a faithful offer in the first place.
Not important here because backblaze only has to match the storage of your single device. Plus some extra versions but one year multiplied by upload speed is also a tractable amount.
Residential network access is oversold as everything else.
The only difference with storage is there’s a theoretical maximum on how much a single person can use.
But you could just as well limit backup upload speed for similar effect. Having something about fair use in ToS is really not that different.
Back in the late 1990s we could run a couple dozen 56k lines on a 1.544 Mbps backhaul. We could have those to the same extent today, but there’s still a ratio that works fine.
That sort of horrible abuse only happens in areas where some provider has strict monopoly, but that’s an aberration and with Starlink’s availability there’s an upper bound nowadays.
Of course, in countries where the internet isn't so developed as in other parts of the world, this might make sense, but modern countries don't tend to do that, at least in my experience.
My parents have gotten hit by this. Dad was downloading huge video files at one point on his WiFi and his ISP silently throttled him.
A common term is "data cap": https://en.wikipedia.org/wiki/Data_cap
Wow, I knew that was generally true, didn't know it was true for internet access in the US too, how backwards...
> A common term is "data cap": https://en.wikipedia.org/wiki/Data_cap
I think most are familiar with throttling because most (all?) phone plans have some data cap at one point, but I don't think I've heard of any broadband connections here with data caps, that wouldn't make any sense.
I've seen it with my new fiber rollout - every single customer no matter their purchased speed had 1Gb up and down - as more customers came online and usage became higher, they're not limiting anyone, but you get closer to your advertised rate - but my upload is still faster than my download because most of my neighborhood is downloading, few are uploading.
My parents have 5G wireless home as their primary connection, and that was only introduced in their area a couple of years ago. Before that, they could get dial-up, 512 kbps wireless with about a $1000 startup cost, ISDN (although the phone company really didn’t want to sell it to them), Starlink, or HughesNet. The folks across the asphalt road from them had 20 Mbps Ethernet over power lines years ago, and that’s now I think 250 Mbps. It’s a different power company, though, so they aren’t eligible.
Around 80% of the US population lives in large urban areas. The other 20% of the population range from smaller towns to living many kilometers from any town at all. There’s a lot of land in the US.
I'm pretty sure one landlord was cut in by his ISP, as he skipped town when I tried to ask about getting fiber, and his office locked their door and drew their shades when I went there with a technician on two occasions. The final time, we got there before they opened and the woman ran into the office and slammed the door on us.
The new and very interesting problem with their business model is that drive prices have doubled - and in some cases, more than doubled - in the last 12 months.
Backblaze has a lot of debt and at some point the numbers don't make sense anymore.
Oh well, I guess this is why we're given two kidneys.
It's been cobbled together over the years to add things I want, like not backing up on battery, or sending a desktop message on success. When I set it up I couldn't figure out how to set up a timer, so it runs when I wake from suspend. I'd probably use a systemd timer in the future though.
I also should probably snapshot my file system before backing up since I'm running btrfs, but I never figured out how to do that either, and this works, lol.
Not an issue in most languages, but I'm using bash, so its more of a bother.
If a company uses the word unlimited to describe their service, but then attempts to weasel out of it via their T&Cs, that doesn't constitute a disagreement over the meaning of the word unlimited. It just means the company is lying.
Unlimited however, they can offer. I don’t see how people get into mental block of thinking something is nefarious when a company offers you unlimited hosting or data. Yes, they know it’s impossible if everyone took full advantage of that. They also know most people won’t and so they don’t have to spend time worrying about it. It’s a simple actuarial exercise to work out the pricing that covers the use of your users.
Back in the early 2000s I ran a web hosting service that was predominantly a LAMP stack shared hosting environment. It had several unlimited plans and they were easy to estimate/price. The only times I had an issue of supporting a heavy user, it would turn out they were doing something unrestricted. Back then, it was usually something pron or mp3 related. So the user would get kicked off for that. I didn’t have any issues with supporting the usage load if it was within TOS. The margins were so high it was almost impossible to find a user that could give me any trouble from an economic standpoint.
_Nothing_ is actually infinite. Everything has limits.
"But X terabytes is functionally infinite for 99.99% of users"
Cool, then advertise that you offer Xtb of storage. Infinite means infinite, and if you offer anything less than that - and you do - then you shouldn't be allowed to say otherwise.